Refundmore GDPR

Refundmore take the utmost case when handling our customers' personal data, which are handled in accordance with all applicable laws and regulations.

By accepting the following conditions for the management of your personal information, you are also declaring yourself to be 16 years of age or older. 


It is important to us that your personal information stays secure and safekept. Refundmore has made an agreement with our partner Flyhjælp ApS to act on our behalf regarding your data protection. Flyhjælp ApS guarantees that this personal information is managed in accordance with the applicable EU regulations for the management of personal data (EU-regulation 2016/679). Management of your information is based on the following data protection principles:

- Personal information is managed legally, fairly and in a transparent way
- Collection of personal information is done entirely with a specified and legitimate purpose in mind, and information is not further processed in a way that is incompatible with these purposes
- The gathered personal information is sufficient, relevant and restricted to what is necessary for the purpose of our management of your case
- The personal information is correct and updated as necessary with any changes
Personal information is entirely stored for the period of time is necessary to fulfil the purpose for which they were collected.
- The organisation undertake to store personal information safely through a range of technical and organisational measures

Which personal information do we collect?

When starting a case at Refundmore, are you asked to lodge the following information about you and the ones you travel with:
- Name
- Address
- Phone number
- E-mail
- Booking number
- Bank information
This information is necessary for Refundmore to handle your case.

In some cases, you might be asked to send a copy of your photo ID additionally. This is because some airlines may require this to handle your claim for compensation. If your case goes to court, you may possibly be asked to send your national ID-numbers too depending on in which country the airline has been brought to court.

We collect some information about you when you visit our website in order to personalise and enhance our content and to increase the value of the ads that are shown on the site.

Why is your personal information collected?

The purpose of collecting your personal information is primarily for Refundmore to claim the compensation on your behalf. Furthermore are we using the information to optimise our service and content. After your case has been closed will your information be used for statistical purpose.
Your bank information will entirely be used to transfer your compensation. In some cases will the airline transfer your compensation to you directly - In these cases will your bank information be passed on to the airline. Neither Refundmore, Refundmore's partners or the airlines has access to withdraw money from your account.

How is your information managed and stored?

Your personal information is used entirely for the purpose of which they were collected and is only stored for as long as they are necessary to this purpose.
Refundmore stores your personal information for as long as they are necessary to your case. After your case has been closed is your personal information stored for another 3 years after which all information which connects to you individually will be deleted
refundmore has made the necessary technical and organisational measures to make sure that your personal data is safely stored, that also accounts for measures to avoid that your information does not accidentally or illegally ends up deleted, published, lost, impaired or becomes knowledge for unauthorised parties, or is managed in violation to the regulations. External parties can not force access to your information.

Sharing data with a third party

To collect your compensation on your behalf is it necessary to pass on your personal information to the airline for which your claim has been made against. It might be necessary to alsdo share your personal data with courts traffic boards and our lawyers if the airline does not accept the claim of compensation. Furthermore is your data shared with some key partners. Refundmore requires that all partners that receive personal information about you are accountable to the applicable regulation

Sharing of your data outsides EU

Sharing your personal information outside of the jurisdiction of EU can bring some riscs. The commission is only liable for the security of your personal information as long as they are managed by in an EU-country or countries which the commision has deemed to have a sufficient level of scurity when managing your personal information.
If the airline which your claim is made against is found outside of EU will we be required to share some of your personal information We only share the information which is absolutely neccesary to collect your compensation.

The right to insight and protesting

You always have the right to gain insight in which personal information we are managing about you. If you have any suspicion that the information we gathered about you is wrong or misguided are you entitled to get these corrected. You also have the right to pull back your consent to the managing of your personal information. If you wish to retrieve your consent before the case has been closed, will we possibly require a fee of the potential compensation as it appears in our terms of sale.
When inquired against the management of our personal information, will we likewise inform our partners about the inquiry?

all inquiries regarding protesting, correcting or deleting of personal data is sent to [email protected] Tag your inquiry with 'personal data' in the tagline.

You also have the opportunity to submit a complaint to Datatilsynet which is a Danish data protection agency if you think that refundmore violated rules regarding your personal information.


Data Protection Officer (DPO): Gustav Thybo
Flyhjælp ApS
CVR: 36 91 74 90
Dronningensgade 66, 3
1420 Copenhagen 
Telefon: 82829090
E-mail: [email protected]

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Claim your compensation today!

We represent you against the airline

We win 98% of the cases

Lets get you started!

It only takes three minutes to start a case!

You could be entitled of up to 600€ / passenger

Already have a case? Follow your case

+44 0333 4040 999

Open again at: Monday At 09:00


This is how easy it is

 Apply for a compensation

Step 1

Apply for a compensation

Completing our easy step-by-step application form gives you an estimation over how much compensation you can be entitled to (can be up to 540€ per passenger). At the same time we create a case for you, we analyse it and then get you started with the process.

Step 2

Handling the case

After starting it, Flyhjaelp will handle the case by assigning one of our experienced claim managers, who will at all time keep in contact with you, keeping you informed about updates or events, ask further needed information.Our friendly support line is also there to assist you with any question or uncertitude you might have.

 Handling the case
 Completition and payment

Step 3

Completition and payment

Flyhjaelp will transfer the compensation directly to your bank account. If the case is won, our fee is 25 % incl. vat. The service will be entirely free of charge for you, if we do not win.

Why choose us?

 :employees+ specialists claim manager

54+ specialists claim manager

We are experts when it comes to the laws and regulations of air passenger rights, and we are always ready to take your case all the way to court.

 No more wasted hours

No more wasted hours

No matter where you are in the proces, our dedicated claim team are here to help and have over 80+ years of combined industry experience.

 The full compensation

The full compensation

Our fee is 25 % incl. vat of the obtained compensation – even if we need to bring the case to court. Our service is entirely free of charge for you, if we do not win any compensation.

About Refundmore

We help air passengers get compensation for delayed, cancelled or overbooked flight

Refundmore is a team of British and European experts in air passengers rights. Along with our partners, we have helped more than 70.000 passengers claim compensation from the airlines that are often resisting or refusing to pay passengers their rightful compensation.

We strive to deliver the best service possible and will handle all the time consuming and difficult work so our customer can sit back, relax and wait for us to transfer the compensation. We will keep you updated throughout your case, so you know how far we are, and the status of your case.

You are safe when you choose Refundmore as your partner, we are duly authorised to handle claims on behalf of passengers.

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Claim Manager

Open again at: Monday At 09:00

The airlines often try to drag-out processing of a case

We are experts on the relevant regulations covering your right to compensation. We handle all necessary communication with the airline who will often try to resist or delay paying your compensation.

It is our goal to deliver the best service on the market and to handle all of the complicated work, to let our customers lean back and wait for their compensation to get transferred. We will continuously keep you updated about your case throughout the entire process. You can always follow the status of you case by clicking the personal "follow your case"-link that we sent you.

There have been many long and difficult cases between passengers and airlines since the adoption of the European regulation 261/2004. Some of these have resulted in principal judgments that have helped ensuring the rights of air passengers.

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