If you already created a case at Refundmore and would like to update your case, a link to follow your case can be sent to you below. You can also use the link to upload new files to your case or edit your information.
1.1 Upon initiation/creation of a case at Refundmore, you automatically accept the following terms and conditions.
2.1 The website refundmore.com (hereafter referred to as Refundmore) is owned by Danish Flyhjaelp ApS, CVR no. DK-36 91 74 90, with the address: Holmbladsgade 133, DK-2300 Copenhagen, Denmark.
2.2 Refundmore acts on behalf of the customer to ensure the greatest possible compensation.2.3 Questions can be directed to Refundmore's e-mail: [email protected]
3.1 Refundmore will, to the best of its ability, ensure the greatest possible compensation. To this end, detailed, precise and accurate information is required from our customers. By setting up your case you declare that the information provided is complete and correct. Should the customer provide misleading information in violation of the aforementioned information requirements, Refundmore is entitled to and may send an invoice for the billable hours, with an hourly rate of 500 DKK / 700 SEK including VAT.
3.2 Refundmore is acting on your behalf when contacting the airline and is entitled to take any legal action necessary to obtain the highest possible compensation.
In case the matter proceeds to court in Norway, a jurisdiction where Refundmore does not have in-house legal counsel, Refundmore has the right to share your personal information with our business partner, Wahl-Larsen Advokater, in Norway (Wahl-Larsen Advokatfirma A/S, Org. nr.: 099987654, Fridjof nansens Plass 5, 0160 Oslo, Norge). If the matter must proceed to a Central or South European court, it will be Refundmore’s business partner, Flightright (FLIGHTRIGHT GMBH, Company registration no. HRB 25958 P Rudolf-Breitscheid-Strasse 162, D-14482 Potsdam, Germany), which is responsible for the legal proceedings against the airline in a court in their geographic region. Refundmore’s clients are obligated to support the lawyers with signatures, documents and any other information needed in order for the case to be presented in court.
3.3 Refundmore represents the customer in the claim against the air carrier, and as such, you are not entitled to contact the air carrier to file a parallel claim or to receive other compensation for the same flight delay/cancellation. To ensure the best possible result in the case, after signing a power of attorney, you are required to notify Refundmore if the air carrier contacts you regarding the current case.
3.4 If you have extra expenses you wish to get reimbursed because of the delay, you have to add the receipts for those expenses when creating the case. If Refundmore has not received the receipts before the claim is sent to the airline, Refundmore is not obliged to resend the claim for reimbursement of the extra expenses to the airline, unless they exceed 2000 DKK / 270 EUR / 2700 SEK.
3.5 You attest that your claim will not be surrendered to third parties and that no litigation is pending or expected between you and the carrier by starting a case. Once a case is initiated at Refundmore it cannot be transferred to any other individual. If you fail to comply with article 3.5, you are required to pay Refundmore's fee, equivalent to the fee Refundmore normally would be entitled to in a similar case, if the failure to comply with article 3.5 means Refundmore no longer can pursue the customer's case. Furthermore, the customer will be responsible for any costs relating to the failure to comply with the aforementioned article, among others but not exclusively, court fees and legal expenses related to a lawsuit.
3.6 Refundmore is entitled to receive information from the air carrier and the relevant authorities on your behalf.
3.7 Refundmore is entitled to terminate the case if you do not provide Refundmore with sufficient and accurate information including complete documentation.
3.8 Refundmore is entitled to negotiate a settlement with the air carrier on your behalf.
3.9 Refundmore alone decides what steps are needed to receive the highest possible compensation. There are no guidelines compelling Refundmore to follow a specified negotiation strategy.
3.10 Refundmore is entitled to receive compensation on your behalf. After Refundmore has received compensation, your portion will be transferred to you as soon as possible.
3.11 Refundmore is entitled to terminate the case at any time in the event that Refundmore considers that there is no basis for compensation.
3.12 If the air carrier refuses to pay compensation or to put forward an acceptable offer, Refundmore may automatically forward a complaint to the relevant authorities. Refundmore is solely responsible for assessing if an offer made by the carrier is acceptable.
3.13 Refundmore is solely responsible for determining whether the case should be brought before a judicial body to ensure compensation under EC Regulation 261/2004. If Refundmore considers it necessary, the case may be brought before the court without special agreement from the customer.
3.14 Qualified lawyers are the primary handlers of the cases. Refundmore also has regular agreements with a variety of lawyers in so far as Refundmore deems necessary for the specific case.
3.15 Refundmore's communications and negotiations with the airline are confidential and may not be disclosed.
3.16 The agreement can be terminated at any time if the potential fee due to Refundmore is paid.
3.17 In the event that the client wishes to prematurely withdraw the signed consent of processing the client's personal data, the client will be billed an amount which equals the work performed by Refundmore and our hourly rate of 500 DKK / 700 SEK including VAT.3.18 By signing the assignment form/power of attorney, the client accepts that Refundmore will begin their work collecting the compensation. From this point, is not an option to cancel the agreement between the client and Refundmore.
4.2 If no compensation is obtained from the carrier, Refundmore is not entitled to collect fees.
4.3 If the airline refunds the customer's expenses for food and drink, hotel accommodation, and/or transport between the airport and the hotel in connection with the flight delay, Refundmore will claim 30% (including VAT) of the expenses.
4.4 If the airline refunds the price of the customer's flight ticket, Refundmore also collects 30% (including VAT) of the costs.
4.5 If any interest arises from your claim against the airline, these interests accrues Refundmore.
4.6 If the carrier charges for transferring compensation to Refundmore, the fee will be deducted from the amount of compensation paid to the customer.
4.7 If Refundmore accrues fees associated with an international transfer to the customer's bank account, the fee will be deducted from the customer's share of the compensation. The compensation and/or extra expenses will be transferred in euros to the customer, seeing as Refundmore receives the compensation in euros. This means the customer's bank might charge a fee for converting the amount into local currency, which is beyond Refundmore's control.
4.8 Discount coupons can be redeemed until the airline has transferred compensation and/or additional expenses to the Refundmore or customer account. Thereafter, it is no longer possible to apply a discount to Refundmore's fee. Note that it is only possible to use one discount coupon per claim. If multiple discount coupons are presented, Refundmore will apply the coupon that gives the biggest discount. A “coupon” refers to a code or other circumstance that entitles you to obtain a discount on the cost of Refundmore's services.4.9 If Refundmore comes to the conclusion that the case must proceed to court, Refundmore will pay the court fee, but we will bill the customer for this fee after Refundmore has won the court case on behalf of the customer. If Refundmore doesn't win the court case, the customer will not be billed for the court fee. If any legal expenses are awarded, Refundmore will be the beneficiary.
7.1 Refundmore and their employees are obliged to process all information in a lawful and responsible manner, aimed at collecting only the information necessary and reasonable in relation to the claim.
7.2 The information submitted/entered by the customer will be treated confidentially by Refundmore and will not be disclosed to third parties to an extent greater than that necessary to best support the customer's claim.
7.3 However, Refundmore cannot guarantee 100 per cent security for data transfers over the Internet. This means that there may be a risk that other unauthorised persons gain access to information when data is sent and stored electronically. Therefore, customers disclose their personal information at their own discretion.
8.1 It is expressly agreed that Danish law applies to the agreement between Refundmore and the customer. The point of sale is deemed to be Denmark.
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