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If your flight was cancelled, you may be entitled to up to 600 EUR in compensation unless the cancellation is due to "extraordinary circumstances," such as extreme weather or unrest in the area you're traveling to.
If the airline has notified you of the flight cancellation at least two weeks before the scheduled departure time, or if you have been rebooked on another flight within a reasonable time, you are not eligible for compensation.
On this page, you can find everything you need to know if you've experienced a flight cancellation.
Refundmore assists you in getting the right compensation. Seek compensation in just 3 three minutes.
Want a quick overview of your rights regarding flight cancellations? See below.
You have the right to be offered the choice and choose the option that suits you best.
In the case of a flight cancellation, you are also entitled to:
Refundmore emphasizes that we only handle cases related to the flight itself and not the extra costs for food, drinks, or hotels. It's our experience that airlines are reluctant to pay compensation and ticket refunds, not additional expenses. Therefore, they always recommend customers to contact the airline when it comes to reimbursement for extra expenses.
According to EU Regulation 261/2004, you are entitled to a refund and compensation for a cancelled flight. However, these types of cases are considerably more complicated than cases involving flight delays, as compensation depends on when you were informed of the cancellation.
We understand that it's a frustrating situation when your flight is cancelled, and it's hard not to get a bit annoyed. However, you may be entitled to compensation in some cases, and that's where Refundmore comes in.
But what can you do?
To make the process as smooth as possible, you can:
As a general rule, you are entitled to compensation if you arrive at your destination more than three hours after the originally scheduled arrival time. If you arrive at your destination less than three hours after the originally planned time, you are not entitled to compensation. However, there are special cases where compensation can be claimed for a delay of more than two hours. But in general, a three-hour delay triggers compensation.
Please note that several airlines often consider "touchdown" or when the aircraft comes to a complete stop as the actual arrival time. This is not correct according to your right to compensation. The actual arrival time is when the aircraft has landed, the doors are opened, and passengers are allowed to leave the aircraft.
Below, you can see what you can receive in compensation for a cancelled flight, calculated in EUR per passenger:
|Reason||Delayed arrival||Flights under 1.500 km||Flights 1.501 - 3.500 km||Flights over 3.500 km between EU-countries||Flights over 3.500 km to/from EU-countries|
|Cancelled*||2 – 3 hours||250 €||200 €||200 €||300 €|
|Cancelled /Delayed||3 – 4 hours||250 €||400 €||400 €||300 €|
|Cancelled/Delayed||More than 4 hours**||250 €||400 €||400 €||600 €|
|Overbooked||250 €||400 €||400 €||600 €|
* If the cancellation occurs less than 7 days before the scheduled departure.
** If the cancellation occurs between 14-7 days before the scheduled departure.
Your right to compensation for a cancelled flight depends on when the cancellation was notified, as well as the length of the flight. If you are unsure about how much money you may be entitled to for a cancelled flight, you can easily find out by using our compensation calculator. Simply enter your departure and arrival destinations, details about your airline and travel, and when you were informed of the cancellation.
As an air passenger, you have a 3-year statute of limitations. This means that if you have experienced a flight cancellation in the last 3 years, you may be entitled to compensation for your time loss.
On this type of cases, there is a 3-year statute of limitations in the United Kingdom, so it often makes sense to follow up on a cancellation, even if it happened years ago. As long as you claim your compensation within 3 years, your rights still apply.
Please note that if you reside in another country, the statute of limitations may be shorter or longer.
In general, you are entitled to compensation for a flight cancellation unless it occurs on time or due to "extraordinary circumstances."
You are not entitled to compensation if:
It is the airline's responsibility to prove when you were informed of the cancelled flight. Therefore, we recommend keeping all documents and evidence of when you actually received the notification of the cancellation.
You are also not entitled to compensation if you cancel your flight yourself.
At Refundmore, we have a team of lawyers, legal experts, claim specialists, and case handlers ready to assist you if your flight is cancelled.
They are all experts in EU Regulation 261/2004, which is the law that allows airline passengers to claim compensation for cancelled flights.
If you have experienced a flight cancellation, here's how we can help:
Refundmore has already assisted nearly 300,000 passengers - should we help you? As of now, we have collected more than 45 million euro in compensation from airlines for delays and flight cancellations.
There are two ways to obtain compensation for a cancelled flight:
At Refundmore, we have a team of experts who know exactly how to handle your case, and we know your rights.
Furthermore, it doesn't cost anything to use Refundmore if the case cannot be won. We work on the "no cure, no pay" principle and only take a small percentage when the case is successful.
If the flight cancellation is due to 'extraordinary circumstances,' which means a situation beyond the airline's control, you are unfortunately not entitled to compensation.
Such extraordinary circumstances include, for example:
In some cases, the airline may qualify the reason for the cancellation as an "extraordinary circumstance,", even if the actual cause is not truly an "extraordinary circumstance." They do this in an attempt to avoid compensation obligations.
If you are unsure whether an "extraordinary circumstance" was the cause of your flight cancellation, you can file a claim with Refundmore. we will make sure to determine the reason for the cancellation, even if the airline may not be completely honest in their initial statement.
If your flight is cancelled, you can choose between receiving a refund of the ticket price or getting a new ticket to your original destination at the earliest opportunity. If you prefer to reschedule the trip for a later date, you can also choose this option if there are available seats on the later flight.
According to EU 261/2004 you have the right to:
If you have not been offered refreshments, accommodation, etc., for a cancelled flight when you were entitled to it, and you incurred extra expenses due to the flight cancellation, you can apply to have food and hotel expenses reimbursed by the airline. If you have had additional expenses related to a cancellation, it's important to keep your receipts as evidence.
Airlines are also required to cover passengers' food expenses, hotel expenses, etc., even if the reason for the flight cancellation is "extraordinary circumstances" that do not entitle you to compensation according to EU 261/2004.
If a flight cancellation results in a delay of more than two hours, you have the right to refreshments. This means that the airline is obligated to provide you with food and drinks, as well as two phone calls (or emails), and even overnight accommodation in a hotel and transportation to/from the airport if necessary.
It's important to note that the airline will only pay your extra expenses to a reasonable extent and in proportion to the length of the delay. Therefore, you cannot expect them to cover expenses such as alcohol, lengthy phone calls, or luxurious accommodation.
Remember that you should always keep your receipts for expenses as documentation.
NOTE: Refundmore does not handle cases involving other extra costs than new flight tickets. The above information is for general guidance for passengers regarding their rights regarding extra costs in the event of a flight delay or cancellation.
Refundmore is on your side, which means we operate based on the "no cure, no pay" principle. Therefore, you won't have to pay a dime if you are not entitled to compensation for your flight cancellation. This is how we ensure you have a positive experience with our service.
We only demand payment when the case is won. That means we deduct our fee from the airline's payout, and only from the amount we recover.
Sometimes airlines choose to offer vouchers as compensation for a cancelled flight instead of cash compensation. It might be tempting to accept these vouchers to avoid the hassle of starting a claim. However, there are some considerations you should keep in mind before saying yes.
Always read the terms and conditions carefully. Additionally, be aware of the following:
So, you have the freedom to say yes or no if the airline offers a voucher for the flight cancellation. Many find vouchers more convenient, as they don't have to deal with the airline themselves to get their money back, but this is precisely where Refundmore comes in as your experts.
Regulation 261/2004 applies to flights that:
As mentioned earlier, EU Regulation 261/2004 is on your side as a passenger if your flight is cancelled.
It specifies that if a flight is cancelled, affected passengers should:
Should Refundmore assist you in obtaining the correct compensation for your cancelled flight? It only takes 3 minutes to file a claim - we’ll take care of the rest.
Ready to claim your compensation? Delayed or cancelled flight?