Airport of departure
Fill out your airport of departure as the airport from which your journey started. Please leave out any stopovers you may have had on your journey and only enter the airport from where you started your journey.
Example: You have been on a weekend holiday to Paris by Charles De Gaulle Airport and is delayed at your stopover at Amsterdam Schipol Airport. In this case you would enter Paris - Charles De Gaulle Airport (CDG Airport) as your Airport of departure and leave out Amsterdam Airport for now. You would then enter the final destination as the airport where you traveled to f.x. Copenhagen Airport.
Fill out final destination as the airport at which you planned to finalize your journey. Please leave out any stopovers you may have had on your journey as these will be accounted for further in the process of the case creation.
Example: You're going to Paris on a weekend trip and is delayed on your way there at your stopover in Amsterdam Schiphol. You planned to go to Paris - Charles De Gaulle Airport but were offered to go to Paris - Orly Airport instead which you accepted.In this case you enter the final destination as Paris - Charles De Gaulle Airport (CDG Airport) since this was the airport, for which your tickets were ordered for.