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Since 2014 Refundmore has fought for airpassengers’ rights against the airlines.
We are very proud of our role. We are convinced that we, Refundmore, are best suited to fight this battle because we have the brightest employees, who continuously strive to learn and to develop themselves professionally.
Our vision
"Bringing justice to travellers."
"We want to serve justice for travellers, by providing a swift, easy and transparent process."
"To serve justice and deliver the best experience for our customers, we must have engaging and skilled employees who manage the claim handling process with ease and swift. We offer dedication and a clear drive to help travellers get justice, which they deserve, through professional and reliant processes and work ethics."
The Refundmore mindset
Customers and future colleagues will recognize our dedicated helpers by their Refundmore mindset. The Refundmore mindset rests on four major pillars. Each pillar represents an essential way of thinking and acting and relates to our internal work relationships and ethics, as well as the way we embody our Vision and Mission for our clients.
As our client, we hope that you get a sense of our strive for excellence and quality, in the way we handle your case.
The four pillars
We take pride in our work.
We are proud of our team and our service. We do our best to bring justice to poorly treated travellers. We act professionally and take responsibility when acting on behalf of our customers.
We think and act like entrepreneurs.
We take responsibility for the current situation of our team and organization. We are always looking for better ways to serve our customers. We embrace change and challenge the status quo. Our organization and success is the result of every one of us.
We are helpful and respectful.
We work as a team across different departments and lift and support each other as we all share the same mission. We treat customers and each other with respect and empathy and do not tolerate rude behaviour at the workplace.
We are always learning.
We are not there yet. We can always do better. We are not afraid of mistakes nor admitting them. We fix problems fast and share our learnings.
If you are one of our brilliant future employees and colleagues, you can mirror yourself in this mindset and the values which our Refundmore mindset represents.
Ready to claim your compensation? Delayed or cancelled flight?
Refundmore helps you get compensation of up to 600 Euros (540 Pounds) if your flight was delayed or cancelled
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