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Customers and future colleagues will recognize our dedicated helpers by their Refundmore mindset. The Refundmore mindset rests on four major pillars. Each pillar represents an essential way of thinking and acting and relates to our internal work relationships and ethics, as well as the way we embody our Vision and Mission for our clients.
As our client, we hope that you get a sense of our strive for excellence and quality, in the way we handle your case.
We are proud of our team and our service. We do our best to bring justice to poorly treated travellers. We act professionally and take responsibility when acting on behalf of our customers.
We take responsibility for the current situation of our team and organization. We are always looking for better ways to serve our customers. We embrace change and challenge the status quo. Our organization and success is the result of every one of us.
We work as a team across different departments and lift and support each other as we all share the same mission. We treat customers and each other with respect and empathy and do not tolerate rude behaviour at the workplace.
We are not there yet. We can always do better. We are not afraid of mistakes nor admitting them. We fix problems fast and share our learnings.
If you are one of our brilliant future employees and colleagues, you can mirror yourself in this mindset and the values which our Refundmore mindset represents.
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