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About Refundmore

Delayed or cancelled flight? We help you collect the compensation you are entitled to.

 

Our mission

Our mission is to bring justice to travelers. It is crucial for us as a company to be able to take on the legal battles against the airlines, but at the same time also to be able to provide a quick, easy and transparent service to the customers while the case is underway.

 

Our visions for the future

1. We want to be the best and largest in collecting flight compensation from the airlines in the Nordics.

2. Together with our parent company, Flightright, we want to be the biggest and best in all Europe.

3. Largest measured by number of customers and best measured by customer satisfaction on Trustpilot.

 

Did you know that?

 

The company has existed since 2014 and since then ithas only gone one way - up! Every month we are contacted by 4-5000 passengers and out of them we win 98% of the cases that go to court. So far, we have helped more than 230.000 air passengers to collect their entitled compensation. Here at Refundmore we have collected more than 400.000 euro to our customers and this is solely because the customer choose to take the fight with our professional assistance.

 

Our help is offered to ordinary people in Denmark, Sweden, Norway and Finland who we believe deserve to obtain justice and have their compensation paid by the airlines. So with the help of our sharp employees it will be possible to deliver the best experience to customers.

 

At Refundmore we currently have 33 employees who specialize in air passenger rights. These employees are divided into 5 departments: legal operation, finance, IT and legislation. All submitted cases receive a personal and thorough assessment by our highly competent employees. On a daily basis our head office is located in Amager where we sit in large open rooms. We also share the building with the companies Maersk Tankers and GroupM Denmark.

Refundmore has existed since 2014 along with our Scandinavian sites: Flyhjælp (Denmark), Flyhjelp (Norway), Flyghjälp (Sweden) and Lentoapu (Finland).

 

Flightright

 

In March 2021 Refundmore was merged with German Flightright which has a leading position on the European market within air passenger rights - Refundmore has had a close collaboration with Flightright for a long time. This major decision was made when Refundmore's owners, the brothers Gustav and Johan Thybo believed that this would benefit both the customers and the employees on the future journey. So all in all this merger will give both companies the opportunity to provide a better and faster service to customers. Since Refundmore are specialists in the Nordics, and incoming cases outside our jurisdiction are handled by Flightright it is a beneficial cooperation for both parts.

 

Refundmore - Bringing justice to travelers

Delayed or cancelled flight? Then we are ready to help you collect the compensation to which you are entitled.

 

Refundmore is a danish company that helps air passengers obtain financial compensation from the airlines if there are flight delays, cancellations and overbookings. We are authorized as a debt collection company.

So by using us you will avoid a difficult and probably long complaint process directed at the airline. Across Scandinavia we help passengers pursue their case against the airline in question. In other words we help with the entire process, everything from the paperwork to the communication with the airline. So, all in all, we make sure that the airlines cannot deny the passengers' rights.

 

Our primary focus has led to us at Refundmore receiving The Stock Exchange's recognized Gazelle award in 2020 and 2021 which symbolizes a company with rapid growtIn 2020, Refundmore was no. 2 on the Stock Exchange's Gazelle list of fastest growing companies in Denmark. In addition, the company has also been nominated for the EY Entrepreneur Of The Year award, which is the world's most recognized growth creator competition, which pays tribute to the best growth creators in Denmark and globally.

 

 

 

 

 


How it all began

It all began ... with a delay 

Good ideas often arise out of the ambition to solve problems in a new manner.


The idea behind Refundmore occurred when Phillip, one of the founders, ex-girlfriend late in 2013 on a trip to Turkey was delayed for seven long hours. The delay ruined the entire first day of their holiday.


According to the EU-Regulations, she was entitled to compensation. Philip explored the options concerning compensation and realized how difficult it was to make the airline acknowledge their responsibility and pay out the compensation according to the law.


Phillip is definitely not the type who gives up easily. Therefore, he allied himself with his friend, Gustav, who at that time was studying law. Gustav brought the case to the authorities. He won the case and ensured that Philip’s girlfriend received the compensation she was entitled to.


After that episode, everything went fast - and the two friends, Philip and Gustav, received many inquiries from passengers, who also experienced that the airlines would not pay.


Today, Gustav is the CEO of Refundmore, and yes, the rest is history.


Since then, Refundmore has collected more than €40 million from the major airlines and transferred the money to our many customers.

Philip Brechmann, Gustav Frederik Thybo, Alex Kirkeberg og Johan Thybo

Philip Brechmann, Gustav Thybo, Alex Kirkeberg og Johan Thybo

How do you help me?

It only takes 2 minutes to create an online case to claim your compensation.

  1. Fill in your travel information.
  2. We will handle your case and keep you informed throughout the process.
  3. If we win the case, our fee corresponds to a maximum of 30% of the collected compensation. We will transfer your share directly to your bank account. If our technical evidence suggests you are not eligible for compensation, there will be no fee and our work has been for free. No cure - no pay.


What our customer say about us

Excellent service...

“Excellent service. After creating our case, which incidentally was very easy, we were notified 5 days later, that Refundmore had received our compensation. Two days later, the money was sent to our bank account. If we are ever going to use a claim agency again, we will definitely choose Refundmore!“

I am happy I chose Refundmore...

“I am happy I chose Refundmore, because they didn’t give up easily even though it was a complicated case. Hard work pays off, and I ended up getting all my money back. Save yourself the trouble, and let Refundmore do the work.“

With a processing time less than...

“With a processing time less than 2 weeks, concerning an almost 3 year old delay - I must admit that, this is pure efficiency. Thank you so much for the help! Highly recommendations from here!”

Gustav Thybo Founder & CEO

Gustav Thybo

Founder & CEO

Frederik Thede CTO

Frederik Thede

CTO

Benedikte-(1)-

Benedikte B. Lund

CLO & Head of Lawsuit

Frederik Hedegaard Head of Marketing

Frederik Hedegaard

Head of Marketing

pb

Philip

Co-founder

R├│gvi Paralegal

R├│gvi

Paralegal

Erik-(3)

Erik

Paralegal

Nathalie

Natalia

Assistant Manager - Lawsuit

Anton

Anton

Law Student

Patrick Senior Case Worker

Patrick

Senior Case Worker

Noah Senior Case Worker

Noah

Senior Case Worker

Tobias Senior Case Worker

Tobias

Senior Case Worker

William-(2)

William

Law Student

Ewelina Case worker

Ewelina

Case worker

Nis Case Worker

Nis

Case Worker

Cecilie Case Worker

Cecilie

Case Worker

Matteo Law student

Matteo

Law student

Mia Case worker

Mia

Case worker

Sara Law Student

Sara

Law Student

Gustav Case worker

Gustav

Case worker

Mads Case worker

Mads

Case worker

Mari Legal case worker

Mari

Legal case worker

Silas Accountant

Silas

Accountant

Jan Case worker

Jan

Case worker

Dennis Head of finance

Dennis

Head of finance

Jacob Case worker

Jacob

Case worker

Hjalmar Legal case worker

Hjalmar

Legal case worker

Sine Facility manager

Sine

Facility manager

Ludvig Case worker

Ludvig

Case worker

Minnie Case worker

Minnie

Case worker

Rose Case worker

Rose

Case worker

Anniina Case worker

Anniina

Case worker

Anastasia Case worker

Anastasia

Case worker

Magnus Case worker

Magnus

Case worker

Pelle Case worker

Pelle

Case worker

Julie Legal case worker

Julie

Legal case worker

Christian Legal case worker

Christian

Legal case worker

Joachim Legal case worker

Joachim

Legal case worker

Simon S. Head of HR

Simon S.

Head of HR

Per Teamleader, Swedish department

Per

Teamleader, Swedish department

Nini Teamleader, Finnish department

Nini

Teamleader, Finnish department

350.000 customers
45 mil. kr. compensation
4.4 out of 5 Trustpilot score