Our mission

Our mission is to bring justice to travelers. It is crucial for us as a company to be able to take on the legal battles against the airlines, but at the same time also to be able to provide a quick, easy and transparent service to the customers while the case is underway.

Our visions for the future

1. We want to be the best and largest in collecting flight compensation from the airlines in the Nordics.

2. Together with our parent company, Flightright, we want to be the biggest and best in all Europe.

3. Largest measured by number of customers and best measured by customer satisfaction on Trustpilot.

Did you know that?

The company has existed since 2014 and since then ithas only gone one way - up! Every month we are contacted by 4-5000 passengers and out of them we win 98% of the cases that go to court. So far, we have helped more than 230.000 air passengers to collect their entitled compensation. Here at Refundmore we have collected more than €400.000 euro to our customers and this is solely because the customer choose to take the fight with our professional assistance.

Our help is offered to ordinary people in Denmark, Sweden, Norway and Finland who we believe deserve to obtain justice and have their compensation paid by the airlines. So with the help of our sharp employees it will be possible to deliver the best experience to customers.

At Refundmore we currently have 33 employees who specialize in air passenger rights. These employees are divided into 5 departments: legal operation, finance, IT and legislation. All submitted cases receive a personal and thorough assessment by our highly competent employees. On a daily basis our head office is located in Amager where we sit in large open rooms. We also share the building with the companies Maersk Tankers and GroupM Denmark.

Refundmore has existed since 2014 along with our Scandinavian sites: Flyhjælp (Denmark), Flyhjelp (Norway), Flyghjälp (Sweden) and Lentoapu (Finland).

Flightright

In March 2021 Refundmore was merged with German Flightright which has a leading position on the European market within air passenger rights - Refundmore has had a close collaboration with Flightright for a long time. This major decision was made when Refundmore's owners, the brothers Gustav and Johan Thybo believed that this would benefit both the customers and the employees on the future journey. So all in all this merger will give both companies the opportunity to provide a better and faster service to customers. Since Refundmore are specialists in the Nordics, and incoming cases outside our jurisdiction are handled by Flightright it is a beneficial cooperation for both parts.

Refundmore - Bringing justice to travelers

Delayed or cancelled flight? Then we are ready to help you collect the compensation to which you are entitled.

Refundmore is a danish company that helps air passengers obtain financial compensation from the airlines if there are flight delays, cancellations and overbookings. We are authorized as a debt collection company.

So by using us you will avoid a difficult and probably long complaint process directed at the airline. Across Scandinavia we help passengers pursue their case against the airline in question. In other words we help with the entire process, everything from the paperwork to the communication with the airline. So, all in all, we make sure that the airlines cannot deny the passengers' rights.

Our primary focus has led to us at Refundmore receiving The Stock Exchange's recognized Gazelle award in 2020 and 2021 which symbolizes a company with rapid growtIn 2020, Refundmore was no. 2 on the Stock Exchange's Gazelle list of fastest growing companies in Denmark. In addition, the company has also been nominated for the EY Entrepreneur Of The Year award, which is the world's most recognized growth creator competition, which pays tribute to the best growth creators in Denmark and globally.