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Your rights as an air passenger

Delays or cancellations? These are your rights 

Delays, cancellations and unexpected extra expenses. When travelling, obstacles can quickly arise, and therefore, knowledge about your rights is fundamental. Refundmore has made it easy for you to get to know your rights.

 

You are able to claim compensation for flight disruptions up to three years back in time, in some countries longer, ten years in Sweden for instance (However, Swedish law stipulates an intial contact with the airline within two months after the departure date).

 

If you are flying from and between EU-countries, you may be entitled to compensation. The monetary size of the compensation depends on the flight distance. You may also be entitled to compensation, if you fly from a state outside the EU, to an airport within the EU, as long as the air carrier is registered as an EU airline.

 

In the following, you will be introduced to what makes you eligible for compensation, and how much you may be entitled to:

Reason Delayed arrival time Flight distance under 1,500 km Flight distance 1,501 - 3,500 km Flight distance more than 3,500 between EU-countries Flights over 3,500 km to/from EU-countries
Cancelled*   2 - 3 hours      250 €      200 €      200 €      300 €
Cancelled / Delayed   3 - 4 hours      250 €      400 €      400 €      300 €
Cancelled / Delayed More than 4 hours**      250 €      400 €      400 €      600 €
Overbooked        250 €      400 €      400 €      600 €

* If cancellation is less than 7 days before the planned departure.

** If cancelled between 14-7 days before the planned departure.

You also have the right to have expenses relating to food and drinks as well as the cost of some telephone calls refunded. If the cancellation causes an overnight stay, you have the right to a paid hotel for the night. Please notice that the use of these rights depend on the duration of the delay.

 

But when can I get my extra expenses covered? Should I sleep at the airport when the airline cancels my overnight flight? And how do I get to my destination the quickest? As a passenger, you are covered by your EU rights. To know what you may be entitled to and the rights you have, you must understand the law regarding the different scenarios you can encounter at the airport. Click the links below to read more about your rights.

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