Did the airline not reroute as due to a cancellation - and did you have to buy a new ticket yourself?

Before buying a new ticket, the airline must have the opportunity to reroute you for a comparable flight to your destination, as fast as possible and with any airline. 

If you are able to proof, that the airline had the opportunity to do so, you may be eligible for reimbursement of the new ticket you purchased.

Some airlines send the customers an SMS, asking them to choose between either to get a refund of the fare or an (often) unreasonable rerouting, typically several days later. 

Important information! 

Once you have clicked on the link and choose to get the fare reimbursed rather than getting rerouted, you have involuntarily entered into a settlement with the airline, that deprives you of your rights, to get the new ticket reimbursed. 


The following is examples of documentation that may prove you have tried getting into contact to the airline to get rerouted: 

• Prints or screenshots of emails, messenger correspondence, SMS or phone log on your smartphone showing that you phoned the airline on the cancellation date. 
• If you are in the possession of an email or SMS stating that, the airline will not reroute you, this may lift the burden of proof for that you are eligible for reimbursement of the new ticket. 

Please send Refundmore the receipt of the new ticket you purchased yourself - as well as documentation that proves, you were trying to get in touch with the airline.

What if the original ticket got reimbursed? 

Even if you have received a refund for the original ticket, you may still be eligible to get the price difference between the original and new ticket reimbursed by the airline - unless you clicked on the link, as mentioned previously. 

If the airline have reimbursed the original ticket, please inform Refundmore about this, when creating your case.