SAS compensation - Get up to 600 EUR for delayed or cancelled flights

SAS compensation  

Have you experienced a delay or cancellation with SAS? If your flight has been delayed, cancelled or overbooked, you may be entitled to up to 600 EUR in compensation. According to EU Regulation 261/2004, as an air passenger, you have rights that guarantee you compensation in these cases - and Refundmore can help you get what you're entitled to.   
Use our free SAS compensation form to quickly find out if you are eligible for compensation. 

Check your compensation here

What our customers say after receiving compensation from SAS

What are my rights for cancelled or delayed flights with SAS?  

If your SAS flight has been cancelled or delayed within the last 3 years, you may be entitled to compensation under EU Regulation 261/2004.

What rules apply to SAS cancellations?

If your SAS flight was cancelled and you arrived at your final destination more than 3 hours after the scheduled arrival time, you are generally entitled to compensation. 
In case you were informed of the cancellation less than 7 days before the flight, the rules are slightly different. I this case you are entitled to compensation when you arrive at the final destination just 2 hours later than originally planned. 

Why is cancellation compensation measured in hours?

If SAS cancels your flight, they are obligated to offer you a ticket on the next available flight, whether it is their own flight or with another airline. Often times the next available flight will arrive a few hours later than your original flight was scheduled to arrive, and compensation is therefore calculated based on the difference between when you should have arrived and when you actually arrived.  
 
Note: If SAS cancelled your flight more than 14 days before departure, you are unfortunately not entitled to compensation, but remember that you are still entitled to a full refund of your ticket regardless of when the cancellation occurred. 

What rules apply to SAS delays?

You are generally entitled to financial compensation if your SAS flight is more than 3 hours late on arrival. The amount of compensation depends on both the length of the delay and the length of the flight. You can get an overview of how much you can get in compensation in the blue overview below. 
If you experience a delay of more than 2 hours, you are also entitled, within reason, to have meals and refreshments paid by SAS. Remember to save receipts for what you buy at the airport. 

Here is an overview of what applies in EU Regulation 261  

* If the cancellation occurs less than 7 days before the scheduled departure.

** If the cancellation occurs between 14-7 days before the scheduled departure.

To summarise
You can claim compensation if:  
✅ Your flight was delayed by more than 3 hours upon arrival  
✅ Your flight was cancelled less than 14 days before departure  
✅ You were denied boarding due to overbooking

Extraordinary and non-extraordinary circumstances

The above-mentioned rules regarding compensation only apply in cases where the delay/cancellation is due to non-extraordinary circumstances and is beyond the airline's control.   

Non-extraordinary circumstances can be: 

- Technical issues at SAS (on the aircraft, in internal systems etc.)  
- Staff shortages (also applies during strikes by the airline's own staff)   

Extraordinary circumstances can be:   

- Severe weather conditions   
- Acts of terrorism, military coups or political unrest if they pose a security risk   
- Restrictions from air traffic control   
- Acute illness or distress of passengers   
- Strikes among air traffic controllers   
   
When a flight is delayed or cancelled, passengers are not always informed of the specific reason. For example, if the reason is "bad weather" - when has the weather been bad enough to be classified as an extraordinary circumstance? As a passenger, it can be difficult to figure out when you are entitled to compensation, but luckily we can help!  

About SAS 

SAS (Scandinavian Airlines) is one of Scandinavia's largest airlines based in Stockholm, Copenhagen and Oslo. SAS has a fleet of around 133 aircrafts and serves over 100 destinations across Europe, North America and Asia (source: SAS official website).    SAS was founded in 1946 and is today owned by the Scandinavian countries Denmark, Norway and Sweden. The airline offers both domestic and international flights as well as travel experiences with hotels, car hire and much more.   
Even though SAS has a reputation for reliable operations and great customer service, flight issues can still occur - due to the high number of daily flights, SAS regularly experiences delays and cancellations, affecting many passengers.  
If you have experienced a delay or cancellation with SAS, you may be entitled to up to 600 EUR in compensation.   

Have you been affected by a delay or cancellation with SAS?  

Check your compensation here

FAQ

How long does a flight have to be delayed to get compensation? 

The general rule is that the flight must be delayed for 3 hours for a passenger to be entitled to compensation. However, in some cases, you can claim compensation for a delay of 2 hours. You can find an overview of the rules for compensation further up the page.

How to claim compensation for a delayed SAS flight? 

It is possible to contact SAS directly to seek compensation. However, in some cases this is a demanding process. If you want to avoid putting a lot of energy into the process, you can of course just let us do the work.

How long can you complain about a delayed flight?

In Denmark, you have 3 years to complain about a delayed flight and apply for compensation. The rules differ from country to country, and might therefore be different where you live. You can always send your case to us and have us check, whether it is still relevant.

Can I get compensation if I bought the ticket through a travel agency

Yes, you may still be eligible for compensation even if you booked through a travel agent. It is SAS that is responsible for the compensation - not the travel agency.

What if I have stopovers - do the rules still apply?

If your entire journey is one booking and your final destination is affected by a qualifying delay or cancellation, you may be eligible for compensation - also for stopovers. 

What do I do if SAS refuses to pay compensation?

If SAS rejects your case, we will assess whether there are grounds to take the case to court. We will take the case all the way if you wish - at no extra cost to you.

If I travelled with children, do they get compensation too? 

Yes! Children who have their own seat (and therefore ticket) are also entitled to compensation - regardless of age.

Does the EU regulation also cover domestic flights in Denmark?

Yes, EU 261/2004 applies to all flights originating in the EU - including domestic flights in Denmark with SAS.