Bergen Airport Flesland (BGO): Your right to compensation for delays and cancellations
Have you experienced a delay or cancellation of your flight to or from Bergen Airport? In many cases, as a passenger, you are entitled to financial compensation under EU Regulation 261/2004 (known in Norway as the EEA rules, which provide for the same rights). This applies, for example, if the flight lands more than three hours after the originally scheduled arrival time, if the airline announces a cancellation less than 14 days before departure, or if you are denied boarding due to an overbooked flight.
On this page, you can read more about your rights as an air passenger travelling to and from Bergen Airport, the amount of compensation you can claim, and how Refundmore can assist you throughout the process. You’ll also find practical information about the airport itself, including check-in, the terminal, transport and a brief overview of the city of Bergen, which the airport serves.
About Bergen Airport Flesland
Bergen Airport, Flesland (IATA: BGO) is Norway’s second-largest airport after Oslo Airport and the main hub for the whole of Western Norway. The airport is situated around 18–20 kilometres south of Bergen city centre and is operated by the state-owned company Avinor.
Flesland serves as a base for Widerøe, which operates flights from here to a wide range of smaller Norwegian towns, and as an important departure point for both SAS and Norwegian on routes to destinations including Oslo, Trondheim and Tromsø. Internationally, the airport is connected to major cities such as Amsterdam, London and Copenhagen, and in the summer there are also direct flights to holiday destinations such as Alicante.
Flight delays and cancellations from Bergen Airport in 2025:
Total number of departures | Number of flight cancellations | % of flight cancellations | Number of delays over 3 hours | % of delays over 3 hours | Total % of cancellations and delays |
|---|---|---|---|---|---|
36,896 | 218 | 0.59 | 72 | 0.20 | 0.79 |
In 2025, the average punctuality rate for Europe’s 50 largest airports stood at 99%, if delays of less than 3 hours are counted as on time. This means that Bergen Airport, with a punctuality rate of 99.21%, is just above the average.
Which airlines have the most delays and cancellations from Bergen?
Widerøe accounts for a large proportion of departures from Bergen, primarily on domestic routes, whilst SAS and Norwegian together cover most of the other Norwegian and European destinations.
Below is an overview of the number of departures, as well as cancellations and delays of over three hours, for the airlines with the most departures from Bergen Airport in 2025:
Airline | 🛫 Number of flights | 🚫 Number of flight cancellations | 🕑 Number of flight delays of over 3 hours |
|---|---|---|---|
Widerøe | 18216 | 0 | 19 |
8351 | 132 | 10 | |
5770 | 40 | 23 | |
1430 | 19 | 8 | |
711 | 2 | 2 | |
665 | 0 | 3 | |
550 | 18 | 0 | |
309 | 2 | 1 | |
235 | 3 | 2 | |
SunClass Airlines | 206 | 0 | 2 |
Loganair | 199 | 0 | 2 |
Icelandair | 146 | 2 | 0 |
Air Baltic | 34 | 0 | 0 |
Jet2 | 32 | 0 | 0 |
Edelweiss | 26 | 0 | 0 |
12 | 0 | 0 | |
TUI | 3 | 0 | 0 |
When are you entitled to compensation for flights to and from Bergen?
It is not Bergen Airport, but the airline you are travelling with, that is responsible for paying your compensation. The rules apply to all flights from the EU/EEA, regardless of which airline operates the flight, and to flights with a destination in an EU/EEA country, provided the flight is operated by an EU-based airline. There are typically three situations in which you can claim compensation:
Delayed flight
If your flight arrives at your final destination at least three hours later than scheduled, you may be entitled to compensation. After just two hours’ delay, the airline must provide you with food and drink, whilst for a delay of five hours or more, you can choose to cancel your journey and have your ticket refunded instead.
Cancelled flights
If your flight from Bergen is cancelled with less than 14 days’ notice, you may be entitled to compensation. However, if you are notified well in advance – more than 14 days before departure – your right to compensation lapses. You are, however, always entitled to choose between a full refund or rebooking onto the next flight to your destination.
Denied boarding and overbooked flights
If the airline has sold more tickets than there are seats on the flight, you may find yourself denied boarding at the gate, even if you arrived on time for check-in. The airline must first try to find volunteers, but if you are involuntarily denied boarding, you are entitled to both compensation and assistance in reaching your destination.
Always ask for a written explanation if you are denied boarding at the gate – it may prove crucial to the case.
How much compensation can you receive?
Compensation depends solely on the distance of your flight and how late you ended up arriving – not on the cost of the ticket. Passengers can receive between 250 and 600 euros per person.
Flights between the UK and Bergen are typically under 1,500 km and therefore, as a rule, entitle you to €250. If you’re travelling on from Bergen to, for example, Tromsø on a single combined ticket, the distance – and therefore any compensation – may be higher.
Compensation amounts by distance:
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | £220 | £170 | £170 | £260 |
Cancelled /Delayed | 3 – 4 hours | £220 | £345 | £345 | £260 |
Cancelled/Delayed | More than 4 hours** | £220 | £345 | £345 | £520 |
Overbooked | £220 | £345 | £345 | £520 |
* If the cancellation occurs less than 7 days before the scheduled departure. ** If the cancellation occurs between 14-7 days before the scheduled departure.
When is the airline exempt from paying?
The airline is not required to pay compensation if the delay or cancellation is due to so-called ‘extraordinary circumstances’ – that is, circumstances over which the airline has no control and which it could not have avoided. These include, amongst other things:
Bad weather, e.g. strong winds or fog
Political unrest or security threats
Strikes in which the airline is not itself involved
Restrictions imposed by air traffic control
On the other hand, technical problems with the aircraft itself, a shortage of crew or problems with baggage handling are normally considered to be matters for which the airline itself is responsible – and therefore do not automatically rule out your right to compensation.
Missed connections via Bergen
Many travellers use Bergen as a stopover on their way to other Norwegian cities or further afield in Europe. If you are delayed and miss your next flight, the airline must ensure you can continue your journey – either on another flight the same day or, if necessary, with accommodation and meals en route.
If your entire journey is booked on a single ticket and you arrive at your final destination more than three hours late due to the missed connection, you can claim compensation – even if the delay on the flight from Bergen itself was only a few minutes.
Check your journey here or read more about your rights in the event of a delayed flight with a stopover
Your right to assistance in the event of delays and cancellations
Regardless of whether you end up receiving compensation, as a passenger you are always entitled to basic assistance from the airline:
Food and drink when the delay exceeds two hours
The opportunity to make a phone call or send a message to family or work
Hotel accommodation if you cannot continue your journey until the following day
Transport between the airport and the hotel
Rebooking onto another flight or an alternative route
A full refund if the delay is five hours or more and you choose not to travel
The airline is obliged to inform you of these rights itself – if it fails to do so, you should contact them yourself and ask for the necessary assistance.
What to do if your flight to or from Bergen is affected
The better you document the incident, the easier it will be to resolve the matter. Here’s what you should do:
Keep all documentation
Booking confirmation, flight ticket and boarding pass
Messages and emails from the airline regarding the delay or cancellation
Photos of the information boards at the airport
Details of rebooking or alternative flights
Keep all receipts
If you’ve had to pay for food, transport or a hotel yourself as a result of the delay, you should keep the receipts – in many cases, you can have your expenses reimbursed if the airline didn’t provide the necessary assistance itself.
Make a note of the times throughout your journey
Make a note of when you were informed, when you checked in, and when you landed at your final destination. It is the difference between the scheduled and actual arrival times that determines whether you are entitled to compensation.
Submit your claim in good time
In principle, you have up to three years to submit your claim, depending on which country the case is being dealt with in – but don’t wait unnecessarily long before getting it checked.
How Refundmore can help you move forward
We make it simple to find out if you have a claim:
Enter your flight details here and get an answer within minutes as to whether you’re entitled to compensation and, if so, how much you could receive.
We’ll contact the airline on your behalf and, if necessary, take the case to court – at no cost to you if we don’t win.
You can always log in to your account and track the progress of your claim.
As soon as the airline has paid, we’ll transfer the compensation directly to you.
– it’s free to have it checked
Practical information: Check-in, terminal, transport and duty-free at Bergen Airport
Bergen Airport has a single integrated terminal where you’ll find check-in, security, restaurants and shops all under one roof. There’s free Wi-Fi throughout the terminal, and the waiting areas offer good views of the runway and the planes.
Check-in and security checks
Most airlines offer online check-in, but you can also use the self-service kiosks or a desk in the check-in hall. It’s a good idea to arrive early, especially if you’re flying internationally or travelling during peak times, when the queue at security may be longer. Read our guide on when to arrive at the airport.
Transport to and from Bergen city centre
Bybanen (light rail): Runs directly from the terminal to Bergen city centre in around 40–45 minutes.
Airport bus: An express bus to the city centre takes around 30–35 minutes, with departures several times an hour.
Taxi: Available just outside the arrivals hall; the journey to the city centre takes around 20–25 minutes, depending on traffic.
Car: There is both short-term and long-term parking at the airport, and most major car hire companies have offices in the terminal.
Luggage
The rules for hand luggage and checked-in luggage vary from airline to airline, so it’s a good idea to check the rules on the airline’s website before you travel. If your luggage is delayed, damaged or lost, you should contact the airline’s desk at the airport immediately and have the incident recorded. Read more about your rights regarding delayed, lost or damaged luggage.
About Bergen – the gateway to the Norwegian fjords
Bergen is Norway’s second-largest city with around 290,000 inhabitants and is often referred to as the ‘gateway to the fjords’, as many travellers use the city as a base for trips to the Sognefjord and Hardangerfjord.
Bergen is surrounded by seven mountains, of which Ulriken is the highest, but most visitors choose to head up to Fløyen to enjoy the views of the city, the fjords and the nearby islands – either by taking the Fløibanen funicular or on foot. Bryggen, the distinctive coloured wooden houses by the harbour, is a UNESCO World Heritage Site and is therefore well worth a visit.
The city also has a strong cultural scene and a culinary culture with a strong focus on fish and seafood, which you can experience at the historic Fisketorget, amongst other places. Other attractions close to the airport include Bergenhus Fortress, one of Norway’s oldest fortifications, and the Bergen Aquarium.
It’s also well worth simply wandering around the city, as there are many charming spots with old townhouses and narrow streets. But be prepared for rain – Bergen is known for its damp climate with many days of rainfall each year.