Airports and rules for flight compensation 

The airline is responsible for compensation and refunds. The airport does not pay compensation but may be relevant to what happened on the day of travel. 

In most compensation cases, the airline is responsible. However, the airport may play a role if the delay is due to circumstances at the airport, such as capacity problems or security incidents. Whether this entitles you to compensation depends on whether the cause is considered extraordinary and how the airline could have handled the situation. 

The airport may be part of the explanation for why a delay occurred, for example, due to a closed runway, airspace restrictions, or a strike among airport employees. The key factor is whether the cause is beyond the airline's control and whether the airline did what it could to limit the consequences. 

Congestion at an airport can be part of the reason for delays, but it does not automatically mean that you are or are not entitled to compensation. It depends on the specific cause and how the airline handled the situation. You can create your case here – we will take a look and assess whether you are entitled to compensation. 

In the event of a long wait, it is typically the airline that is responsible for providing reasonable assistance, such as food, drink and, in some cases, hotel accommodation and transport. The airport can provide practical assistance with facilities, but the responsibility usually lies with the airline. 

It depends on what went wrong. In the event of a missed connection, both the stopover airport and the entire journey may be relevant, especially when considering the final arrival delay. Read more about compensation for journeys with stopovers here.