Gothenburg Landvetter Airport: Get compensation for delays, cancellations and overbooking
Has your flight to or from Gothenburg Landvetter Airport been delayed, or has it been cancelled at short notice? If so, under certain conditions you may be entitled to compensation under EU Regulation 261/2004. This applies, for example, if your delayed flight arrives more than three hours after the original arrival time, if your flight is cancelled less than 14 days before the scheduled departure, or if you are denied boarding due to an overbooked flight.
On this page, you can find out when you can claim compensation for flights to and from Gothenburg Landvetter, how much compensation you may be entitled to, and what you need to do to secure your claim. You’ll also find relevant information about the airport’s facilities and transport options to and from Gothenburg.
About Gothenburg Landvetter Airport
Gothenburg Landvetter Airport (IATA: GOT) is Sweden’s second-largest airport and the main aviation hub for south-western Sweden. The airport is situated approximately 20–25 kilometres south-east of Gothenburg city centre, in the municipality of Härryda, and opened in 1977.
Landvetter Airport is a modern airport, built as a single, integrated terminal. SAS is the airport’s largest airline, accounting for around one-fifth of all traffic. In addition, airlines including Ryanair, Lufthansa, KLM, Air France, Finnair, British Airways and Wizz Air fly to and from Gothenburg Landvetter.
As a passenger, you may find that – particularly during peak times – there can be queues at security, just as at any other airport. It is therefore always advisable to arrive early, especially if you are catching a flight to a country outside the Schengen Area.
Flight delays and cancellations from Gothenburg Landvetter Airport in 2025:
Total number of departures | Number of flight cancellations | % of flight cancellations | Number of delays over 3 hours | % of delays over 3 hours | Total % of cancellations and delays |
|---|---|---|---|---|---|
20,942 | 129 | 0.62 | 67 | 0.32 | 0.94 |
In 2025, the average punctuality rate for Europe’s 50 largest airports was 99%, calculated on the basis of when passengers may be entitled to compensation. Gothenburg Landvetter Airport, with its 99.06%, therefore had a slightly higher punctuality rate than the average.
Which airlines have the most cancellations and delays from Gothenburg Landvetter?
Gothenburg Landvetter Airport is home to a wide range of airlines, and all flights to and from Gothenburg Landvetter are, in principle, covered by EU Regulation 261/2004.
Below you can see statistics on cancellations and delays of over three hours for the airlines that operated the most flights from Gothenburg Landvetter in 2025:
Airline | 🛫 Number of flights | 🚫 Number of flight cancellations | 🕑 Number of flight delays of over 3 hours |
|---|---|---|---|
SAS | 4053 | 25 | 4 |
Ryanair DAC | 3655 | 2 | 17 |
Lufthansa | 2479 | 20 | 5 |
KLM Royal Dutch Airlines | 1716 | 35 | 6 |
Finnair | 1532 | 15 | 3 |
Norwegian Air Sweden | 1033 | 1 | 8 |
Air France | 781 | 4 | 1 |
British Airways | 766 | 9 | 3 |
Turkish Airlines | 601 | 0 | 5 |
TUI | 587 | 0 | 4 |
Brussels Airlines | 581 | 7 | 1 |
SunClass Airlines | 496 | 0 | 1 |
Swiss International Air Lines | 488 | 10 | 1 |
Wizz Air Hungary | 471 | 1 | 4 |
Eurowing | 464 | 0 | 0 |
Widerøe's Flyveselskap | 403 | 0 | 0 |
LOT | 277 | 0 | 1 |
Pegasus | 137 | 0 | 1 |
Austrian Airlines | 95 | 0 | 0 |
When can you claim compensation for flights to and from Gothenburg Landvetter?
It is not the airport but the airline that is responsible for paying compensation. The EU Regulation applies to flights from or to the EU operated by an EU-based airline, and you can typically claim compensation in three situations:
1. Delayed flight
If your flight arrives at your final destination more than three hours late, you may be entitled to compensation. In addition, delays of over two hours entitle you to meals and the opportunity to contact family, friends or work by phone or email. For delays of five hours or more, you can choose to cancel your journey and receive a full refund of the ticket price.
2. Cancelled flights
If your flight from Gothenburg Landvetter is cancelled and you are notified less than 14 days before the scheduled departure, you may be entitled to compensation. The only exception is if the cancellation is notified well in advance – cancellations notified more than 14 days before departure do not, as a general rule, entitle you to compensation. In addition to compensation, the airline must offer you either a full refund of your ticket or rebooking onto an alternative flight to your destination, regardless of when the cancellation was notified.
3. Denied boarding (overbooking)
Denied boarding typically occurs when a flight is overbooked, because the airline has sold more tickets than there are seats available. In this situation, the airline must first try to find volunteers who, in exchange for a bonus or rebooking, are willing to give up their seat. If this is unsuccessful and you are involuntarily denied boarding, you are entitled to compensation and alternative transport from the airline.
Remember to ask for a written explanation from the airline if you are denied boarding at Gothenburg Landvetter. This could be crucial for your compensation claim.
How much compensation can you claim?
Passengers can claim up to €600 in compensation, depending on the flight distance and the length of the delay. The compensation does not depend on what you paid for the ticket, but solely on the length of the journey and how late your flight is when you arrive at your final destination.
The flight distance from the UK to Gothenburg Landvetter is less than 1,500 km, which, as a general rule, entitles you to up to €250 (approx. £520) in compensation per passenger for a delay of more than three hours. If you are travelling on from Gothenburg to a more distant destination via a connecting flight, the compensation may be higher.
Overview of potential compensation:
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | £220 | £170 | £170 | £260 |
Cancelled /Delayed | 3 – 4 hours | £220 | £345 | £345 | £260 |
Cancelled/Delayed | More than 4 hours** | £220 | £345 | £345 | £520 |
Overbooked | £220 | £345 | £345 | £520 |
* If the cancellation occurs less than 7 days before the scheduled departure. ** If the cancellation occurs between 14-7 days before the scheduled departure.
When is the airline not required to pay compensation?
Compensation only applies if the delay or cancellation is due to circumstances within the airline’s control. If it is instead due to an extraordinary circumstance, the airline is exempt from paying. An extraordinary circumstance is a situation beyond the airline’s control which could not have been avoided even if all reasonable measures had been taken. You can find examples and read more about extraordinary circumstances here.
Technical problems with the aircraft are generally considered to be within the airline’s control and therefore do not exempt it from paying compensation. The same applies to problems with baggage handling or a shortage of crew, as these matters normally fall under the airline’s responsibility.
Missed connections via Gothenburg Landvetter
Gothenburg Landvetter serves as SAS’s main hub in the region, and many travellers use the airport to travel on to international destinations. If you miss your connection due to a delay, you can receive assistance from the airline, including rebooking onto an alternative flight, as well as meals and, if necessary, hotel accommodation if the delay requires you to stay overnight.
To be entitled to compensation for a missed connection, your flights must, as a general rule, be booked as part of a single booking. If you arrive at your final destination more than three hours late as a result of the missed connection, you may be entitled to compensation – even if the first flight from Gothenburg Landvetter was only slightly delayed. Read more about the compensation rules for missed connecting flights here.
Your rights to assistance in the event of delays and cancellations
Regardless of whether you are entitled to financial compensation, as a passenger you are always entitled to assistance from the airline in the event of delays and cancellations:
Meals and refreshments for delays of more than two hours
The opportunity to contact family or work
Hotel accommodation if the delay requires an overnight stay
Transport between the airport and the hotel
Alternative transport or rebooking to your destination
Full refund of the ticket in the event of delays of five hours or more
The airline must offer meals and hotel accommodation in the event of a delay, without you having to ask for them. If this does not happen, you should pay for these yourself and subsequently claim a refund.
What should you do if your flight to or from Gothenburg Landvetter is delayed or cancelled?
Having the right documentation makes it much easier to claim your compensation. Follow these steps:
1. Keep relevant documents
Booking confirmation and flight ticket
Boarding pass (physical or digital)
Emails and text messages from the airline regarding the delay or cancellation
Photos of information boards at the airport
Details of alternative transport or rebooking
2. Keep your receipts
If you pay for food, drink or hotel accommodation yourself as a result of the delay, you must keep all receipts. In many cases, you can be reimbursed for these expenses if the airline did not provide the necessary assistance itself. Read more about the requirements for having extra expenses covered here.
3. Note down times
Make a note of when you were informed of the delay, when you checked in, and when you actually arrived at your final destination. This information is crucial for your compensation claim.
4. Submit your claim in good time
Claims must generally be submitted within three years of the disruption, depending on the country in which the claim is being processed. However, this deadline will soon be changed to nine months, so please do not wait too long to have your case assessed.
How we can help you with your compensation claim
At Refundmore, the process is simple and involves no financial risk to you:
Check your case in 2 minutes: Enter your flight details and get a quick answer on whether you’re entitled to compensation and how much.
We’ll handle the dialogue with the airline and, if necessary, take the case to court – at no cost to you if we don’t win.
The compensation will be paid to you as soon as the airline has paid up.
Check your compensation now – our service is completely free if we don’t secure compensation for you
Practical information about Gothenburg Landvetter Airport: Check-in, terminal and transport
Gothenburg Landvetter Airport is organised as a single, integrated terminal. The airport offers free Wi-Fi throughout the terminal, a range of duty-free shops and restaurants, as well as lounges and a quiet room for prayer or quiet reflection.
Check-in and security
It is advisable to arrive at the airport early, as there can be long queues at security during peak times. You can usually choose between online check-in, self-service kiosks or the check-in desk, depending on your airline. Remember to bring a valid passport if you’re travelling outside the Nordic region. Always check the check-in deadlines for your specific airline, as these may vary depending on your destination and travel class.
Facilities at the airport
Landvetter Airport has an information desk open 24 hours a day, as well as luggage storage lockers in the check-in hall. There is also a lounge and a play area for children. The airport also has accessibility facilities for passengers with reduced mobility, including ramps, lifts and assistance where required.
Transport to and from Gothenburg city centre
Bus: Flygbussarna connects Landvetter with Gothenburg city centre in around 40 minutes, with departures several times an hour.
Taxi: Taxis are available directly at the terminal and take around 20–25 minutes to reach Gothenburg city centre, depending on traffic.
Car: Both short-term and long-term parking are available at the airport. It is recommended that you book your parking well in advance to secure the best price.
Baggage
Remember to check the baggage rules for your specific airline before you travel, as low-cost carriers such as Ryanair and Wizz Air often have strict rules regarding cabin baggage and checked-in baggage. If your luggage is delayed, damaged or lost, you should immediately go to the airline’s desk at the airport and report the problem. Read more about your right to compensation for delayed or damaged luggage.