In 2024, Austrian Airlines operated 119,057 flights and 1,624 flights were cancelled. Out of the 119,057 flights operated, 210 were delayed by more than 3 hours and passengers may be entitled to compensation.
Austrian Airlines compensation
Has your Austrian Airlines flight been delayed, cancelled, or overbooked? As a passenger travelling with an EU airline, you are entitled to compensation - up to €600 in compensation, depending on the length of the flight and the delay.
👉 Check your compensation - it only takes 2 minutes
Below is an overview of how much compensation you can get depending on the cause and length of the flight:
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | 250 € | 200 € | 200 € | 300 € |
Cancelled /Delayed | 3 – 4 hours | 250 € | 400 € | 400 € | 300 € |
Cancelled/Delayed | More than 4 hours** | 250 € | 400 € | 400 € | 600 € |
Overbooked | 250 € | 400 € | 400 € | 600 € |
* If the cancellation occurs less than 7 days before the scheduled departure.
** If the cancellation occurs between 14-7 days before the scheduled departure.
About Austrian Airlines
Austrian Airlines is a member of the Star Alliance and is the national airline of Austria and thus subject to EU Regulation 261/2004. This means that you can claim compensation if the delay or cancellation is due to circumstances within the airline's control.
The airline flies to destinations throughout Europe, the Middle East, North Africa and Asia. As one of the busiest airlines in Europe, flight delays and cancellations are not uncommon - and many passengers have already received compensation.
If you travelled by air with Austrian Airlines and your flight didn't go as planned, you may be entitled to compensation, even if the airline denies your claim first.
Thousands of passengers have already received compensation from Austrian Airlines
We've helped many air passengers get compensation from Austrian Airlines for delayed flights, cancelled flights and denied boarding. Our expertise means you can get compensation easily, often even if the airline initially denies your claim.
Read reviews from other passengers who have used our help to claim compensation on our Trustpilot profile.
Your rights in case of delay or cancellation with Austrian Airlines
If your Austrian Airlines flight has been affected by cancellations or delays, you are generally entitled to compensation, unless there are extraordinary circumstances beyond the airline's control - such as an airport strike or bad weather.
These rules apply to all air travellers, regardless of whether you flew with Austrian Airlines on a direct route or had stopovers, as long as the entire journey is booked under one ticket. Read more about the rules for stopover compensation here.
What applies to cancelled flights?
If your Austrian Airlines flight was cancelled less than 14 days before scheduled departure and you arrive more than 3 hours later at your final destination, you may be eligible for compensation. You are always entitled to a refund of your ticket, but in many cases to compensation as well - Especially if the airline hasn't offered a replacement flight or if the new departure has resulted in you arriving more than 2 hours later than originally planned.
If you have experienced:
Cancellation without or with short notice
Failure to rebook to an alternative flight
Delay on your journey after re-routing
Then you should check if you are entitled to compensation.
Delayed flight with Austrian Airlines - what are you entitled to?
If your Austrian Airlines flight was delayed by more than 3 hours, you can claim compensation as long as the delay was not caused by circumstances beyond the airline's control.
If you were delayed at the airport for 2 hours or more, you are also entitled to food and drinks - and in some cases, accommodation. If you weren't offered assistance, this can strengthen your case for compensation from Austrian Airlines.
In short: When are you entitled to compensation?
You are entitled to compensation if the following apply:
✅ Delayed flight with more than 3 hours delay on arrival
✅ Flight cancelled less than 14 days before departure
✅ Denied boarding due to overbooking
👉 Check your eligibility - it takes only 2 minutes
What counts as extraordinary circumstances?
No compensation (beyond the company's control / extraordinary circumstances):
Extremely bad weather
Strikes at the airport
Political unrest
Natural disasters
Eligible for compensation (company's responsibility):
Technical problems in Austrian Airlines aircraft
Staff shortages
Poor operational planning
Overbooking of the aircraft
It's often unclear what caused the delay - but we can help you find out if you can claim compensation.
How Refundmore can help you get your compensation
Submitting your claim directly to Austrian Airlines can be time-consuming and frustrating. We make it easy:
Simply enter your flight details in the compensation calculator
We assess whether you are entitled to compensation
We contact Austrian Airlines and handle the case
We will take the case to court if necessary
We only charge a fee if we win the case for you
Let us take the fight for you
As a consumer, it can be difficult to know when you're entitled to something - and even harder to assert your rights against a major airline. But with Refundmore on your side, your chances are good - and you risk nothing.
👉 Start your compensation case now - we'll help you every step of the way