Stockholm Arlanda Airport (ARN): Get compensation for delays and cancellations
Have you experienced a flight delay or cancellation from Arlanda Airport (also known as Stockholm Arlanda Airport) in Stockholm? If your journey has been affected by a flight delay, cancellation or denied boarding, you may be entitled to financial compensation under EU Regulation 261/2004.
Common causes of delays at Arlanda Airport
Delays at Stockholm Arlanda typically occur due to bad weather, and at times snow clearance and de-icing, which can affect the airport’s capacity. In addition, busy periods, air traffic restrictions and the airlines’ own operational issues, such as late-arriving flights or technical challenges, can also lead to delays.
Delayed and cancelled flights from Stockholm Arlanda Airport in 2025:
Total number of departures | Number of flight cancellations | % of flight cancellations | Number of delays over 3 hours | % of delays over 3 hours | Total % of cancellations and delays |
|---|---|---|---|---|---|
93,545 | 440 | 0.47% | 223 | 0.24% | 0.71% |
Compared to the average percentage of cancellations and delays for the 50 largest airports in Europe, which stood at 1.0% in 2025, punctuality at Arlanda Airport is above average.
When can you claim compensation for flights to and from Stockholm?
The EU261 rules do not apply to the airport itself, but to the airline operating the flight. This means you can receive compensation if the airline is responsible for the delay or cancellation.
You can typically receive compensation for:
Flight delay
If your flight arrives 3 hours or more later than scheduled, you may be entitled to compensation.
Flight cancellation
If your flight is cancelled and you are notified less than 14 days before departure, you are likely entitled to compensation, with exceptions such as rebooking.
Denied boarding
If you have a valid ticket and arrive in good time but are denied boarding due to overbooking, you may be entitled to compensation.
How much can you get in compensation?
The compensation depends on the distance of your flight and the duration of the delay. Compensation can range from €250 to €600 (approximately equivalent to £215 to £520). Here is an overview:
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | 250 € | 200 € | 200 € | 300 € |
Cancelled /Delayed | 3 – 4 hours | 250 € | 400 € | 400 € | 300 € |
Cancelled/Delayed | More than 4 hours** | 250 € | 400 € | 400 € | 600 € |
Overbooked | 250 € | 400 € | 400 € | 600 € |
* If the cancellation occurs less than 7 days before the scheduled departure. ** If the cancellation occurs between 14-7 days before the scheduled departure.
Flights from Arlanda: Which airlines have the most cancellations and delays?
Arlanda Airport is served by a wide range of airlines, and they can all experience delays and cancellations, but not all flights entitle you to compensation. If you are flying with a European airline and your flight is delayed or cancelled, you are covered by the EU261 regulations. Furthermore, all flights departing from Arlanda Airport, regardless of whether they are with an EU airline or not, are covered by the regulation.
Below you can see statistics on cancellations and delays of over 3 hours for the airlines that operated the most flights from Arlanda Airport in 2025.
Airline | 🛫Number of flights | 🚫Number of cancellations | 🕑Number of delays of over 3 hours |
|---|---|---|---|
SAS | 40491 | 207 | 26 |
Norwegian Air Sweden | 12147 | 49 | 20 |
Ryanair DAC | 7614 | 4 | 28 |
Lufthansa | 3325 | 11 | 4 |
Finnair | 3194 | 81 | 2 |
Amapola Flyg | 3002 | 0 | 51 |
KLM Royal Dutch Airlines | 2047 | 26 | 11 |
Eurowings | 1746 | 0 | 1 |
Norwegian Air Shuttle | 1509 | 9 | 1 |
Swiss International Airlines | 1261 | 5 | 2 |
British Airways | 1251 | 3 | 3 |
Austrian Airlines | 1078 | 1 | 4 |
Air France | 1032 | 6 | 2 |
LOT | 1004 | 0 | 1 |
Extraordinary circumstances: Strikes, ATC and other disruptions
If air traffic is affected by extraordinary circumstances beyond the airline’s control, such as strikes by airport staff or ATC (Air Traffic Control) issues, you may not be entitled to compensation. However, you are still entitled to assistance such as meals, accommodation and transport, and you are always entitled to rebooking or a refund if the flight is cancelled.
Good to know: Strikes by airline staff are not considered extraordinary circumstances under EU Regulation 261, and passengers are therefore entitled to compensation if this is the reason for their flight’s delay or cancellation. Read more about the compensation rules in the event of a strike here.
What can you do at Arlanda Airport if your flight is delayed or cancelled?
Document everything: Make sure to take photos of information boards and save all communication from the airline.
Keep receipts: If you have incurred expenses for food, drink, hotels or transport (bus, train, taxi), you may be eligible for a refund – read more about reimbursement of additional expenses.
Remember to keep evidence (if denied boarding due to overbooking): Keep your boarding pass and note exactly when you checked in and where you were denied boarding.
How does Refundmore help you get compensation for flights to/from Arlanda?
Check your claim in 2 minutes
Enter your flight details and find out quickly if we think you’re eligible for compensation and how much.
We handle the communication
We handle all communication with the airline and follow the case through to court if necessary.
Compensation is paid
Once the claim is approved, the compensation will be paid out.
(Remember, you can claim compensation up to 3 years after the incident)
Practical information about Stockholm Arlanda Airport: Check-in, terminals and security
Stockholm Arlanda is a large airport with several terminals, many travellers and distances that can take a little longer than expected. Therefore, it is worth familiarising yourself with the terminals, check-in and security checks before you arrive.
Terminals and SkyCity
Arlanda Airport has three terminals: Terminal 2, Terminal 3 and Terminal 5. The old Terminal 4 has now become Gate Area C. SkyCity is located between Terminals 4 and 5, where you’ll find both shops and restaurants, making it easy to get everything you need, both before and after security.
Terminal 5 is the largest terminal at Arlanda and is primarily used for international flights.
When should you arrive at the airport?
Swedavia recommends the following timeframes:
Domestic: 1.5 hours before departure
European flights: 2 to 2.5 hours before departure
Long-haul flights: 3 to 3.5 hours before departure
Read more about when to arrive at the airport for a stress-free journey here
Security checks in Terminal 5
Terminal 5 features modern security screening, which in many cases allows you to leave liquids and electronics in your bag. However, always follow the instructions given by airport staff.
Also remember to arrive at security well in advance, as there may be long queues. You can check the current waiting time at security on swedavia.com.
Transport to and from Arlanda Airport: Train, bus and taxi
Arlanda Express (train)
Arlanda Express is the fastest way to get to and from Stockholm Central Station, with a journey time of 18 minutes.
Bus (Flygbussarna)
Flygbussarna offers regular bus services between Arlanda and Stockholm City Terminal. The journey time is around 45 minutes.
Commuter train (local train)
The commuter train to Arlanda can also be used, but please note that there is an additional charge at Arlanda Station if this is not included in your ticket type.
Taxi
Swedavia recommends that you always agree on the price with the taxi driver before setting off, and the maximum fare to Stockholm city centre is usually 800 SEK for 1–4 passengers.
Pick-up and drop-off from 24 March 2026
From 24 March 2026, all pick-ups and drop-offs will only take place at Terminal 2 and Terminal 5.
Parking and transport in the airport area
There is free transport between the terminals in the airport area, and Swedavia offers a range of parking options, which you can read about here.