Copenhagen Airport (CPH): Get up to £520 in compensation for delays and cancellations
Have you experienced a flight delay or cancellation from or to Copenhagen Airport (also known as Kastrup Airport or CPH)? In many cases, you may be entitled to financial compensation under EU Regulation 261, which governs the rights of air passengers in the event of flight delays, cancellations or denied boarding due to overbooking.
When can you get compensation on flights from or to CPH airport?
First and foremost, it is important to note that the EU261 rules do not cover compensation from airports such as CPH. The rules determine when the airline must pay compensation and assist you if your flight is delayed or cancelled.
You can typically get compensation for:
1) Flight delay
You may be entitled to compensation if you arrive at your destination 3 hours or more later than scheduled.
2) Flight cancellation
If your flight is cancelled and you are notified of the cancellation less than 14 days before departure, you can often get compensation. However, there may be exceptions if, for example, you are rebooked on another flight that gets you to your destination less than 3 hours later than your originally planned arrival time.
3) Denied boarding
If you have complied with the rules (arrived on time, have a ticket and boarding pass) but are denied boarding (typically due to overbooking), you may be entitled to compensation.
How much compensation can you get?
Compensation depends on the distance and ranges from €250 to €600 per passenger, regardless of the ticket price. The table below provides an overview based on your situation.
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | 250 € | 200 € | 200 € | 300 € |
Cancelled /Delayed | 3 – 4 hours | 250 € | 400 € | 400 € | 300 € |
Cancelled/Delayed | More than 4 hours** | 250 € | 400 € | 400 € | 600 € |
Overbooked | 250 € | 400 € | 400 € | 600 € |
* If the cancellation occurs less than 7 days before the scheduled departure. ** If the cancellation occurs between 14-7 days before the scheduled departure.
What rules apply when there is a strike among airport employees or ATC that closes air traffic?
This is highly relevant when it comes to the airport's role in congested air traffic and the resulting delays and cancellations.
Strikes among airport employees (e.g. ground handling and security)
Strikes by airport staff or external suppliers are considered "extraordinary circumstances" in the context of EU261, and passengers are therefore not entitled to compensation if employees at Copenhagen Airport go on strike. Read more about the compensation rules for flight strikes here.
ATC (air traffic control) and air traffic restrictions
If the reason for your flight disruption is an ATC strike or air traffic restrictions, this is also considered an extraordinary circumstance. In these situations, the airline is typically not obliged to pay financial compensation because the cause is beyond their control.
However, you still have rights, even when there is no compensation.
Even when compensation is not possible, you are often entitled to:
rebooking or refund
assistance (e.g. meals and drinks and, in some cases, hotel accommodation and transport)
What can you do at CPH airport if your flight is delayed or cancelled?
Document everything
Take photos of arrival and departure boards and save messages in the app/SMS from the airline.
Save receipts
It is recommended that you save receipts for additional expenses, such as food, drink, hotel, transport (e.g. metro or bus), if you must pay for them yourself. You can also be reimbursed for these additional expenses.
Make sure you have proof you were there
Save your ticket, boarding pass, and note the time of check-in and when you were at the gate.
Flights from Copenhagen Airport CPH: Which airlines are often affected?
Copenhagen Airport serves many airlines, and delays and cancellations can occur across all of them. Regardless of which airline you fly with and whether you fly business or low-cost, passenger rights apply on the same principles.
As Copenhagen Airport is located in an EU country, all delayed and cancelled flights departing from the airport are covered by EU261. In addition, all flights with airlines headquartered in the EU are also covered by the regulation if they land at Copenhagen Airport.
We assist with compensation cases for all flights that fall under the above description. The table below shows statistics on cancellations and delays from Copenhagen Airport for the airlines that had the most flights from the airport in 2025:
Airline | 🛫Number of flights | 🚫Number of cancellations | 🕑Number of delays more than 3 hours |
|---|---|---|---|
SAS | 52856 | 370 | 61 |
Norwegian Air Sweden | 15294 | 96 | 13 |
Ryanair DAC | 8689 | 4 | 21 |
easyJet UK Limited | 3749 | 34 | 19 |
Lufthansa | 3435 | 30 | 3 |
KLM Royal Dutch Airlines | 2249 | 31 | 1 |
British Airways | 1953 | 34 | 3 |
Finnair | 1876 | 49 | 4 |
DAT | 1750 | No data | 0 |
Swiss International Airlines | 1608 | 8 | 0 |
Air France | 1568 | 18 | 4 |
Norwegian Air Shuttle | 1437 | 9 | 2 |
Austrian Airlines | 1354 | 2 | 1 |
Wizz Air Hungary | 1345 | 0 | 4 |
How we help you get compensation for flights to/from CPH
At Refundmore, we have made sure to make case handling easy for our customers. A case with us typically proceeds as follows:
1) Check your claim and create your case in 2 minutes
Find out if you are eligible for compensation and how much you can claim and create your case by entering your flight details here.
2) We take care of the dialogue
We handle the case against the airline. This includes everything from emails to possible legal proceedings – and it is completely free of charge for you if we do not secure payment from the airline.
3) Payment
If we win the case and the claim is approved, you will receive the money from us.
(Remember that you can apply for compensation up to 3 years after the incident)
Practical tips at CPH: check-in, security control and gates
To avoid extra stress in case of delays:
Check in from home if possible and arrive at security well in advance. It can be difficult to predict when security will be busy. Read our blog post How long before should you be at the airport?
Keep an eye on gates and boarding times, especially if you are travelling through CPH Go (low-cost setups can be busy).
Remember to check at home whether your luggage and hand luggage comply with the airline's rules so that you are not delayed before departure and may have to pay extra to take your luggage on the plane. Here you can find the most important hand luggage rules.
Transport, parking and accommodation at CPH airport (Kastrup)
If your departure or arrival is delayed or cancelled:
The metro, bus and train make it easy to get between Copenhagen and the airport and can be very helpful if, for example, you live in Copenhagen and have several hours to wait before your new departure time.
If you have a car, plan your parking well in advance, especially during busy periods.
In the event of serious disruptions, hotels and overnight accommodation may be relevant. Depending on the situation and the duration of the disruption, your EU261 rights may entitle you to assistance from the airline in finding hotel accommodation near the airport. There are several hotels near the airport where you can stay or book a room yourself if the airline is unable to assist you. Remember that in such cases, you can claim compensation for the costs you have incurred for hotel accommodation if it was due to a flight delay or cancellation.