Oslo Airport (OSL): Get compensation for delays, cancellations and overbooking
Have you experienced a flight to or from Oslo Airport, also known as Oslo Gardermoen Airport, being delayed, cancelled or overbooked? In many cases, you may be entitled to financial compensation under UK Regulation 261/2004.
If you find yourself at the airport with a delayed, cancelled or overbooked flight, it is important to know your rights. In some cases, the airline must not only offer assistance whilst you wait, but also pay compensation. In other situations, you may not be entitled to compensation, but you may still be entitled to meals, alternative transport, a hotel or a full refund of your flight ticket.
This page provides an overview of your rights when your flight to or from Oslo Airport is affected by a delay, cancellation or denied boarding due to overbooking.
Common causes of delays at Oslo Gardermoen
At Oslo Gardermoen Airport, flight delays and cancellations can occur for many different reasons. Some of the most common causes are:
bad weather conditions and winter weather
de-icing and operational constraints
technical issues
air traffic restrictions
Delayed and cancelled flights from Oslo Gardermoen Airport in 2025:
Total number of departures | Number of flight cancellations | % flight cancellations | Number of delays over 3 hours | % delays over 3 hours | Total % cancellations and delays |
|---|---|---|---|---|---|
103,808 | 524 | 0.50% | 249 | 0.24% | 0.74% |
Compared to the average percentage of cancellations and delays for the 50 largest airports in Europe, which stood at 1.0% in 2025, punctuality at Oslo Gardermoen Airport is higher than average.
When are you entitled to compensation for flights to and from Oslo Airport?
It is important to emphasise that EU261 is not about the airport paying out money. The regulations determine when the airline must assist passengers and, where applicable, pay compensation if something goes wrong with their flight.
You are typically entitled to compensation in the following situations:
1. Delayed flight
If your flight arrives at least 3 hours later than scheduled at your final destination, you may be entitled to compensation. The decisive factor is therefore not when the flight departs from Oslo Airport, but when you actually arrive at your destination.
However, a delayed flight only entitles you to compensation if the cause is within the airline’s control. This could, for example, be operational issues, scheduling errors or, in many cases, technical problems.
2. Cancelled flight
In the event of a cancellation, the airline must offer you the choice between rebooking and a full refund of your ticket.
If you are notified of a cancelled flight less than 14 days before departure, you can in many cases claim compensation. In certain cases, however, compensation may not apply if you are offered an alternative route that allows you to arrive at your final destination almost as scheduled.
3. Denied boarding
If you arrive on time for check-in and boarding, have a valid ticket, but are nevertheless denied boarding at the gate, you may be entitled to compensation for denied boarding. This typically applies in cases of overbooking, where more tickets have been sold than there are seats on the flight.
In the event of an overbooked flight, you are entitled to both compensation and assistance in booking a seat on the next available flight.
IMPORTANT: If you are denied boarding, you are entitled to receive documentation from the airline. This documentation may be crucial in any legal proceedings regarding compensation, so it is important that you keep it.
How much compensation can you get?
The amount of compensation depends on the flight distance and the length of the delay on arrival – and is therefore completely independent of the price of your ticket. Under EU Regulation 261, you can receive between €250 and €600 per passenger.
Overview of potential compensation
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | £220 | £170 | £170 | £260 |
Cancelled /Delayed | 3 – 4 hours | £220 | £345 | £345 | £260 |
Cancelled/Delayed | More than 4 hours** | £220 | £345 | £345 | £520 |
Overbooked | £220 | £345 | £345 | £520 |
* If the cancellation occurs less than 7 days before the scheduled departure. ** If the cancellation occurs between 14-7 days before the scheduled departure.
The exact amount always depends on the route and the specific situation. That is why many people choose to have their case assessed before attempting to claim compensation.
When is the airline not required to pay compensation?
There are situations where the airline is not obliged to pay compensation. This applies in the event of extraordinary circumstances, i.e. circumstances beyond the airline’s control which could not have been avoided even if the airline had taken all reasonable measures.
Typical examples include:
bad weather conditions
ATC restrictions or air traffic control issues
political unrest
strikes beyond the airline’s control
In such cases, you are generally not entitled to financial compensation, but you may still have other rights.
Technical problems and the airline’s control
Many passengers believe that all technical faults are automatically considered extraordinary circumstances. This is not correct. In many situations, technical problems will be something within the airline’s control. Therefore, a delayed or cancelled flight may still trigger compensation if the problem is due to normal operations, maintenance or planning.
This means that in some cases you may be entitled to compensation even if the airline cites a technical fault.
As a passenger, it can be difficult to assess whether there are actually extraordinary circumstances, so we always recommend that you check your case with us.
Which airlines have the most cancellations and delays from Oslo Airport?
Although Norway is not part of the EU, it has nevertheless chosen to participate in the EU Regulation 261. This means that all flights departing from Oslo Airport are covered by the regulation and may therefore be eligible for compensation in the event of delays and cancellations.
Below you can see statistics on cancellations and delays of over 3 hours for the airlines that operated the most flights from Oslo Gardermoen Airport in 2025.
Airline | 🛫Number of flights | 🚫Number of flight cancellations | 🕑Number of flight delays of more than 3 hours |
|---|---|---|---|
SAS | 35817 | 226 | 30 |
Norwegian Air Shuttle | 35574 | 155 | 67 |
Widerøe | 5656 | 0 | 0 |
Norwegian Air Sweden | 3699 | 29 | 6 |
DAT - Danish Air Transport | 2861 | 0 | 15 |
Lufthansa | 2669 | 16 | 1 |
KLM Royal Dutch Airlines | 1984 | 36 | 6 |
Finnair | 1492 | 22 | 2 |
British Airways | 1009 | 8 | 4 |
Air France | 901 | 9 | 4 |
Turkish Airlines | 899 | 0 | 3 |
Air Baltic | 817 | 0 | 2 |
Qatar Airways | 807 | 4 | 20 |
Wizz Air Hungary | 795 | 0 | 4 |
Swiss International Air Lines | 718 | 3 | 0 |
LOT | 682 | 0 | 4 |
SunClass Airlines | 617 | 0 | 5 |
Ryanair DAC | 595 | 0 | 0 |
Your rights to assistance in the event of delays and cancellations at Oslo Airport
Even if you are not entitled to financial compensation, you are still entitled to assistance from the airline.
This may include, for example:
food and drink whilst waiting
the opportunity to contact family or work
hotel accommodation
transport between the airport and the hotel
rebooking to a new flight
alternative transport
full refund if you no longer wish to travel
What should you do if your flight to or from Oslo Gardermoen Airport is delayed or cancelled?
If your flight is affected, it can make the process easier if you document the events thoroughly.
1. Keep records
Make sure to save all relevant documentation, including:
booking confirmation
ticket
boarding pass
emails and text messages from airlines
photos of screens at the airport
information about a new departure or rebooking
2. Keep receipts for any expenses
If you pay for food, drink, hotels, taxis or other transport yourself, keep all receipts. In many cases, you can have these additional expenses reimbursed if they are due to the delay or cancellation.
This applies particularly in the event of long waiting times, overnight stays, or if the airline does not provide assistance quickly enough.
3. Note down the times
Write down when you arrived at check-in, when boarding was due to start, when you were informed of the delay, and when you reached your final destination. This sort of information may be important if you wish to claim compensation later.
Practical information about Oslo Airport: check-in, the terminal and transport
If you are travelling via Oslo Airport, it is a good idea to pay extra attention to the procedures regarding check-in, boarding and transport options, especially if any delays occur.
Check-in and boarding
Arrive well in advance of departure and ensure you are aware of check-in deadlines, baggage rules and your gate number. If you arrive late for boarding, this may adversely affect your claim if you later wish to claim compensation.
The terminal and waiting time
If you are stuck in the terminal due to a delayed or cancelled flight, you should ask the airline directly what your rights are regarding food, drink, accommodation and transport. In the event of longer delays, the airline is often obliged to assist.
Transport and hotels
If you have to stay overnight, you may be entitled to a hotel and transport between the airport and the hotel. There are several hotels near Oslo Gardermoen, and if the airline does not arrange your accommodation itself, you should keep receipts for any expenses you incur.
That’s why many choose Refundmore
When a flight goes wrong, it can be difficult to navigate the rules yourself. At Refundmore, we work to help passengers who have experienced:
flight cancellation
flight delays
denied boarding due to an overbooked flight
problems with refunds
We make the process easier by reviewing your case, gathering evidence and liaising with the airline. Our aim is to help you get compensation if you’re entitled to it.
You can start your claim with us in just 2 minutes and we’ll take care of the rest of the process – and best of all, we only charge a fee if we secure compensation for you.