What is a PNR number?

PNR stands for Passenger Name Record. It is your booking reference: a code, usually consisting of 6 characters comprising letters and numbers, which identifies your booking with the airline or travel agency.

Where can I find my PNR number?

You’ll find it in your booking confirmation, on your e-ticket and often on your boarding pass. It may also be called a ‘booking reference’, ‘confirmation code’ or ‘reservation number’.

What do I use the PNR number for?

You use it for online check-in, to change or view your booking, and when you contact the airline. You’ll also need it when claiming compensation or a refund following a delay or cancellation.

Can I have more than one PNR number for the same journey?

Yes. If you’ve booked through a travel agency or are travelling on a codeshare flight, you may have one PNR with the agency or the selling airline and another with the airline actually operating the flight.

Do I need my PNR number to claim compensation?

Yes, it makes your claim much easier. The PNR number enables the airline to locate your booking and confirm that you were on the flight in question.

Sine Wainoe

Marketing Manager

Table of contents

What does PNR mean for your flight?
Has your flight been delayed or cancelled?
Frequently asked questions about PNR numbers

Claim refund or compensation

Cancelled flight Delayed flight Other

PNR

PNR stands for Passenger Name Record and is a record of information about your flight booking. It may include, amongst other things, your name, your itinerary and your contact details. The booking has a reference, often called a PNR number or a booking number. This is typically the number you’ll find on your booking confirmation.

Meaning: A record of details relating to a flight booking
Relevant for: Booking confirmation, check-in and documentation of your journey
Regulation: To claim compensation under EU Regulation 261/2004, you must be able to provide a valid booking confirmation containing a PNR number.

What does PNR mean for your flight?

Your PNR number enables the airline to locate your booking. If you need to make a claim regarding a delayed or cancelled flight, the booking reference can help identify the journey. The number itself does not entitle you to compensation; your entitlement depends on the circumstances surrounding the flight.

You can usually find the number on your booking confirmation. If you have booked a journey with a stopover, the booking details can also help clarify whether the flights were purchased as a single combined journey or as separate tickets. Read more about delays during stopovers.

Has your flight been delayed or cancelled?

You may be entitled to compensation ->

Claim compensation

Claim refund or compensation

PNR

What does PNR mean for your flight?

Has your flight been delayed or cancelled?

Frequently asked questions about PNR numbers