Are you entitled to compensation?
As an air passenger, you have a number of rights if your flight is cancelled or delayed. These rights are set out in EU Regulation EC 261/2004, which has been adopted by the UK:
Right to reimbursement or rebooking to a new departure.
Right to meals and assistance during long waiting times.
Right to financial compensation depending on the distance of the flight, if the delay or cancellation is not due to extraordinary circumstances.
EU rules apply to flights from an EU airport, as well as to flights to the EU with an EU-based airline.
How much can you get in compensation?
You are generally entitled to compensation if your flight is cancelled or delayed by more than three hours on arrival. The table below shows the compensation amounts, depending on the flight distance.
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | £220 | £170 | £170 | £260 |
Cancelled /Delayed | 3 – 4 hours | £220 | £345 | £345 | £260 |
Cancelled/Delayed | More than 4 hours** | £220 | £345 | £345 | £520 |
Overbooked | £220 | £345 | £345 | £520 |
* If the cancellation occurs less than 7 days before the scheduled departure. ** If the cancellation occurs between 14-7 days before the scheduled departure.
How we can help
We know that delays and cancellations can be frustrating. With us, you get:
Start your claim in minutes
We handle communication with the airline
You only pay if we secure compensation