What is a PIR report?

A PIR report (Property Irregularity Report) is a written report of delayed, lost or damaged luggage. You’ll receive it at the airline’s baggage counter at the airport as soon as you notice the problem. The report has a unique case number so you can track your luggage. It’s your most important piece of evidence if you need to claim compensation later.

What do I need the PIR report for?

You use the PIR report as evidence when you submit a written claim for compensation to the airline for delayed, lost or damaged luggage. Enclose it along with receipts for your expenses.

Where can I get a PIR report?

You can obtain it from the airline’s counter or from the baggage handling staff in the arrivals hall. Contact them as soon as you notice a problem with your luggage.

Can I track my luggage using the PIR report?

Yes. The PIR report has a unique reference number which you can use to track your luggage, either via the airline or on WorldTracer.aero.

Do I need a PIR report if my luggage is damaged?

Yes. In the event of damaged luggage, you must report the damage no later than 7 days after arrival, and you will be issued with a PIR report as documentation for your claim.

Sine Wainoe

Marketing Manager

Table of contents

What does this mean for your flight?
Frequently asked questions about PIR reports

Claim refund or compensation

Cancelled flight Delayed flight Other

PIR report

PIR report (Property Irregularity Report)

A PIR report is an official record of delayed, lost or damaged checked-in luggage. The report is created by the airline’s baggage service and contains a reference number, which is used to document and track the luggage.

Meaning: Recording of issues with checked-in luggage
Relevant to: Delayed, lost or damaged baggage
Regulation: Montreal Convention

What does this mean for your flight?

If your baggage does not arrive or has been damaged, you should report the problem as soon as possible and have a PIR report drawn up.

The report contains a unique case number which the airline can use to register and track your luggage.

Important to know:

Keep the report together with your boarding pass, luggage tag and any receipts. A PIR report documents the incident but does not necessarily constitute your final claim for compensation. You may therefore still need to submit a written claim to the airline.

Claim refund or compensation

PIR report

What does this mean for your flight?

Frequently asked questions about PIR reports