Table of contents
- What does this mean for your flight?
- Has your flight been delayed or cancelled?
- FAQ
Flat-rate compensation
Fixed-sum compensation is a predetermined amount that you can receive without having to prove the extent of the financial loss you have suffered. For air travel, the amount is determined in accordance with EU regulations, based, amongst other things, on the flight’s distance, provided that the other conditions for compensation are met.
Meaning: Compensation in the form of a pre-determined amount
Relevant for: Delayed flights, cancelled flights and denied boarding
Regulation: EU Regulation (EC) No 261/2004
What does this mean for your flight?
If you are entitled to compensation under EU Regulation 261, you do not need to prove that the delay or cancellation cost you money. The standard amounts are 250, 400 or 600 euros, depending on the flight distance. Entitlement to compensation also depends on what happened and why.
Example: You arrive several hours late and miss a meeting. The value of the missed meeting does not determine the amount of the standard compensation. If you have also incurred actual costs, this is a separate claim that you may need to substantiate.
Has your flight been delayed or cancelled?
You may be entitled to a fixed amount of compensation. Check what applies to your flight.