Ida Haas
Ida works in Refundmore's legal department and has solid experience in both case handling and customer service. She has previously assessed cases and brought them to court, and therefore knows the entire process from initial contact to final decision. With her broad experience, she ensures that passengers have easy access to information about their rights.
Extraordinary Circumstances
Is the airline rejecting your claim on the grounds of ‘extraordinary circumstances’? Find out when this is legally valid, and when you are still entitled to compensation
Do you need a passport to travel to Germany?
Unsure whether you need a passport to travel from the UK to Germany? Here’s a clear explanation of ID requirements, UK–EU border rules and temporary Schengen controls.
How early should you be at the airport? - A guide to stress-free travelling
Find out when you need to be at the airport, if you are travelling with or without luggage - including check-in and possible delays.