
Table of contents
- What you need to be aware of regarding your boarding pass
- Have you been denied boarding because of your boarding pass?
- Frequently asked questions about boarding passes
Boarding pass
A boarding pass is your personal ticket to board the aeroplane. It shows your name, flight number, departure time, gate and seat number. You receive it at check-in, either digitally, via an app or on paper. Without a valid boarding pass, you cannot pass through security or board the aeroplane.
Meaning: Proof of access to the aircraft
Relevant for: Check-in, delays, denied boarding
Regulation: EU 261
What you need to be aware of regarding your boarding pass
Your boarding pass serves as proof that you arrived on time and were ready for departure. It can be crucial evidence if you are claiming compensation for a delay or cancellation, and is often required as evidence in cases of denied boarding.
Example: If you are denied boarding at the gate despite having a valid boarding pass and having arrived on time, you may be entitled to compensation for denied boarding.
Have you been denied boarding because of your boarding pass?
Check here to see if you’re entitled to compensation ->