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Sine Wainoe

Marketing Manager

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Table of contents

  • An example of force majeure
  • Has your flight been delayed or cancelled?
  • Frequently asked questions about force majeure

Claim refund or compensation

Force majeure is an external, unforeseeable and unavoidable event that a party could not reasonably have foreseen or prevented. In legal terms, force majeure exempts a party – for example, an airline – from normal liability for damages, as the party is prevented from fulfilling its part of the agreement due to circumstances beyond its control. In the context of air travel, the term typically covers extreme weather conditions, natural disasters or war.

Examples of force majeure

Situation

Could this be force majeure?

Volcanic eruption or earthquake

Yes

War, terrorism or serious political unrest

Yes

Extreme weather (e.g. a hurricane or thick fog)

Possibly

Air traffic controller strike (airport staff)

Yes

The airline’s own staff strike

Usually not

General technical fault with the aircraft

Usually not

An example of force majeure

A flight is cancelled because the airspace is closed due to an ash cloud from a volcanic eruption. This constitutes force majeure. Passengers are not entitled to compensation, but are entitled to a refund or rebooking, as well as meals whilst waiting.

Has your flight been delayed or cancelled?

Have you experienced delays due to force majeure? Claim compensation here.

Frequently asked questions about force majeure