Skip to content
refundmore_logo_white
refundmore_logo_white
en flag
Follow your caseClaim compensation
sine-profilbillede

Sine Wainoe

Marketing Manager

Read more

Table of contents

  • What does this mean for your flight?
  • Were you denied boarding despite having valid travel documents?
  • FAQ

Claim refund or compensation

ESTA

ESTA (Electronic System for Travel Authorisation) is an electronic entry authorisation required for citizens of visa-waiver countries, including Sweden, travelling to the US without a visa. Applications are made online via the official government website esta.cbp.dhs.gov before departure.

  • Meaning: Electronic entry authorisation for the USA

  • Relevant to: Check-in, denied boarding

  • Regulation: US Department of Homeland Security (ESTA programme)

What does this mean for your flight?

Without a valid ESTA, the airline may deny you boarding for a flight to the US – it is your own responsibility to ensure you have the authorisation in place before you check in. Being denied boarding at the gate due to an invalid ESTA is not normally considered the airline’s fault and does not entitle you to compensation.

Example: If your ESTA has expired, you may be denied boarding even if you have a valid ticket.

Read also: Countries you cannot travel to with a UK passport.

Were you denied boarding despite having valid travel documents?

Then you may be entitled to compensation. Check what applies to your flight. 

Check if you’re eligible for compensation

FAQ