Sadly you are not entitled to compensation

There can be multiple reasons why you are not entitled. The European law does not find its use in your case. Reasons can be: That the delay or cancellation is caused by extraordinary circumstances - or that your flight was from a non-EU country with a non-EU airline. It could also be that you have annulled the fare yourself, or that the airline informed you of the cancellation more than 2 weeks before departure - or that your arrival time has a delay at your destination with less than 3 hours.

Even though you are not entitled to compensation, the airlines must pay for your extra expenses during the waiting time till the next rebooked flight. Please contact ud if your have receipts for hotel, new flight ticket, taxi and food in relation to your delay.

You are not entitled to compensation but you can get your extra expenses covered.

Claim your expenses reimbursed by clicking below. You can claim reimbursements for your new flight tickets, hotels, food, and drinks.

Refundmore fee is 30% of the reimbursed amount (your share is 70%) - no matter if the airline pay to us or directly to you. Our fee is fixed, although we will have to bring your case to court. We have a “no cure, no pay” fee, which means that you will not pay if we do not win your case and transfer your compensation.

Your case is not entitled to compensation due to one of the following reasons:

COVID-19:

• If your case happened under the COVID-19 epidemic, it is considered an extraordinary circumstance, which means you are not entitled to compensation. You are entitled to get your tickets reimbursed if you did not receive new tickets or accept a voucher from the airline. You can claim the ticket reimbursed above.

Cancelation:

• Were canceled less than 7 days before departure, and you arrived less than two hours after the scheduled arrival.
• Were canceled between 7 and 14 days before departure, and you arrived less than 4 hours after the scheduled arrival.
• Were canceled more than 14 days before departure.

Delays or overbookings

• Arrived less than 3 hours later than scheduled arrival.

Special circumstances:

• Terrorist/military action (an event which constitutes a threat to the general security)
• Acute illness or illness of passengers

Outside of Europe:

• The delay or cancelation happened outside of Europe, and your airline was not European.

Other circumstances

• The airline has filed for bankruptcy.

Read more in our FAQ FAQ or on our passenger rights pages.