Please choose the airline. Inform us about the airline that your original tickets say you should have flown with. If you have any problems selecting this, you can call us or choose "no airline chosen" and then add a comment later.
Please choose the date that your original flight tickets say you should have departed. If your original tickets said, as an example, the 4th July and your actual departure date were the 5ft July, please choose the 4th of July as your departure date.
You probably experienced a cancellation if you flew with a flight with a different flight number then the one on your ticket. In case of a cancellation, we kindly ask you to inform us of what time you were informed that the flight was canceled.
There can be many reasons why you are not entitled. Perhaps the European law does not find its use in your case as the delay was due to an unusual circumstance. If feel that you are entitled even though our calculation does not say so, you can write an email to us on [email protected]
Even though you are not entitled to compensation, the airlines are entitled to pay hotel if you need to wait longer, phone calls, food, and beverages while you wait. If you have experienced a different delay or cancelation within the last three years, you can check if that situation is entitled to compensation.
On the next page, the size of your compensation is shown.